So that you know and understand everything, we have brought together in one place the terms and conditions of our products and services. All the required and important information about the products is there. It may seem long, but it’s
important to explore. Because that's what everyone should demand: full transparency and clarity.
Standard terms and conditions
- Standard terms and conditions terms and conditions valid from 02/11/2022
- Glossary
Privacy Notice
- Privacy Notice (valid as from 25/01/2022)
- Privacy Notice (valid until 24/01/2022)
- Privacy Notice (valid until 24/05/2018)
General banking information
Hello Pack
Debit card services and the App Hello bank!
- General Terms and Conditions relating to debit cards Hello
- Debit card: pre-contractual information
- Conditions for using the Hello bank! application
Hello credit card
Savings Account
Savings Account Plus
Hello4You
- General terms and conditions
- Pre-contractual information
- Fee Information Document
- Hello4You savings account: specific terms and conditions, pre-contractual information and essential information for savers
Digital protect
- General terms and conditions valid for contracts subscribed before 30/09/2015
- General terms and conditions valid for contracts subscribed as of 01/10/2015
Hello mortgage
- Information brochure FR - NL
- List of fees FR - NL
- Standard document with the general terms and conditions of the mortgage credit facility granted by BNP Paribas Fortis NV FR - NL
Top Home Fire Insurance
- Pre-contractual information FR - NL
- General terms and conditions FR - NL
- Insurance product information document on Top Habitation fire insurance FR - NL
Outstanding balance insurance
- General terms and conditions FR - NL
- Pre-contractual information FR - NL
- Information sheet about life insurance FR - NL
TOP 5 execution venues/financial intermediaries and quality of execution
Information on the identity of the TOP5 execution venues/financial intermediaries and on the quality of execution in 2020 and 2021:
The following reports contain data at the level of the Bank, which includes the data for Hello Bank!.
Year 2022 / Activity 2021
Year 2021 / Activity 2020
Sustainable Remuneration Policy