So that you know and understand everything, we have brought together in one place the terms and conditions of our products and services. All the required and important information about the products is there. It may seem long, but it’s
important to explore. Because that's what everyone should demand: full transparency and clarity.
Standard terms and conditions
Privacy Notice
General banking information
Hello Pack
Bank card services, Easy Banking Web, Easy Banking Phone, Easy Banking App and the App Hello bank!
- General terms and conditions of bank card services, Easy Banking Phone and Easy Banking Web
- Hello and Hello4You card: pre-contractual information
- Easy Banking Web: pre-contractual information
- Easy Banking Phone: pre-contractual information
- Easy Banking App: general terms and conditions
- Easy Banking App: pre-contractual information
- Conditions for using the Hello bank! application
Hello prepaid card
Hello credit card
Traditional savings account
Hello4You
- General terms and conditions
- Pre-contractual information
- Hello4You savings account: specific terms and conditions, pre-contractual information and essential information for savers
Digital protect
- General terms and conditions valid for contracts subscribed before 30/09/2015
- General terms and conditions valid for contracts subscribed as of 01/10/2015
Hello mortgage
- Information brochure FR - NL
- List of fees FR - NL
- Standard document with the general terms and conditions of the mortgage credit facility granted by BNP Paribas Fortis NV FR - NL
Top Home Fire Insurance
- Pre-contractual information FR - NL
- General terms and conditions FR - NL
- Insurance product information document on Top Habitation fire insurance FR - NL
Outstanding balance insurance