Terms and conditions & rates

So that you know and understand everything, we have brought together in one place the terms and conditions of our products and services. All the required and important information about the products is there. It may seem long, but it’s important to explore. Because that's what everyone should demand: full transparency and clarity.

 

Standard terms and conditions

• Standard terms and conditions
• Glossary

Privacy Notice

• Privacy Notice (valid as from 25/05/2018)
• Privacy Notice (valid until 24/05/2018)

General banking information

• Information sheet about deposit protection
• List of fees

Hello Pack

• Terms and conditions
• Pre-contractual information
• Fee Information Document

Debit card services, Easy Banking Web, Easy Banking Phone, Easy Banking App and the App Hello bank!

• General terms and conditions of debit card services, Easy Banking Phone and Easy Banking Web
• Debit card: pre-contractual information
• Easy Banking Web: pre-contractual information
• Easy Banking Phone: pre-contractual information
• Easy Banking App: general terms and conditions
• Easy Banking App: pre-contractual information
• Conditions for using the Hello bank! application

Hello prepaid card

• General terms and conditions
• Pre-contractual information

Hello credit card

• Terms and conditions
• Pre-contractual information

Traditional savings account

• Specific terms and conditions
• Pre-contractual information
• Essential information for savers

Hello4You

• General terms and conditions
• Pre-contractual information
• Fee Information Document
• Hello4You savings account: specific terms and conditions, pre-contractual information and essential information for savers

Digital protect

• General terms and conditions valid for contracts subscribed before 30/09/2015
• General terms and conditions valid for contracts subscribed as of 01/10/2015

Hello mortgage

• Information brochure FR - NL
• List of fees FR - NL
• Standard document with the general terms and conditions of the mortgage credit facility granted by BNP Paribas Fortis NV FR - NL

Top Home Fire Insurance

• Pre-contractual information FR - NL
• General terms and conditions FR - NL
• Insurance product information document on Top Habitation fire insurance FR - NL

Outstanding balance insurance

• General terms and conditions FR - NL
• Pre-contractual information FR - NL
• Information sheet about life insurance FR - NL

Hello fins!

• Pre-contractual information on the remote discretionary management service that Hello bank! provides FR - NL
• Investor Account Hello fins! - Specific terms and conditions FR - NL
• Securities Account Hello fins! - Special terms and conditions FR - NL
• Explanatory note on the Hello fins! pricing policy and information about taxes and costs FR - NL
• Withdrawal form FR - NL
• Investment services general conditions
• Order execution and handling policy
• Information brochure – financial instruments
• Policy for managing conflicts of interest