Terms and conditions & rates

So that you know and understand everything, we have brought together in one place the terms and conditions of our products and services. All the required and important information about the products is there. It may seem long, but it’s important to explore. Because that's what everyone should demand: full transparency and clarity.

 

Standard terms and conditions

• Standard terms and conditions
• Glossary

Privacy Notice

• Privacy Notice (valid as from 25/05/2018)
• Privacy Notice (valid until 24/05/2018)

General banking information

• Information sheet about deposit protection
• List of fees

Hello Pack

• Terms and conditions
• Pre-contractual information
• Fee Information Document

Debit card services and the App Hello bank!

• General Terms and Conditions relating to debit cards Hello (valid until 03/04/2021)
• General Terms and Conditions relating to debit cards Hello (valid from 04/04/2021)
• Debit card: pre-contractual information
• Conditions for using the Hello bank! application

Hello credit card

• Terms and conditions
• Pre-contractual information

Traditional savings account

• Specific terms and conditions
• Pre-contractual information
• Essential information for savers

Hello4You

• General terms and conditions
• Pre-contractual information
• Fee Information Document
• Hello4You savings account: specific terms and conditions, pre-contractual information and essential information for savers

Digital protect

• General terms and conditions valid for contracts subscribed before 30/09/2015
• General terms and conditions valid for contracts subscribed as of 01/10/2015

Hello mortgage

• Information brochure FR - NL
• List of fees FR - NL
• Standard document with the general terms and conditions of the mortgage credit facility granted by BNP Paribas Fortis NV FR - NL

Top Home Fire Insurance

• Pre-contractual information FR - NL
• General terms and conditions FR - NL
• Insurance product information document on Top Habitation fire insurance FR - NL

Outstanding balance insurance

• General terms and conditions FR - NL
• Pre-contractual information FR - NL
• Information sheet about life insurance FR - NL