Transactions with the banking app and online

In a word, what is it?

An all-in solution to help you keep an eye on your accounts and make your everyday transactions online with the Hello bank! app or via Hello bank! web.

These solutions are all free, safe, easy-to-use and available 24/7.

Hello bank! app

Completing your transactions via the Hello bank! app

download the app via Google Play or the App Store.
login with your debit card, customer number (printed on your card) and card reader.
the Easy Banking Code makes your life simpler by upholding a maximum security level during the authentication and validation processes of your transactions. A 5-digits code for everything... That’s easy!
do you prefer using fingerprint or facial recognition identification for simple connections, such as checking your balance before going in the red for a little black dress or partying like there’s no tomorrow? Once your code is created, you decide!
A large amount to pay? A trip abroad? In just a few clicks, you can adjust the temporary* limits of your debit and credit card. What's more, it’s instantaneous! That’s pretty practical, isn’t it?

* The change is temporary for debit cards and lasts for 7 days. For credit cards, the change applies until the end of the current period or until the end of the next period, as you wish.

Analysing your budget? It's easy with your Hello bank! app

On the start screen of your Hello bank! app, you have a real-time view of your spending for the current month. In just a few clicks, you can see your spending over the week, month or year in the form of a graph. That way, you know in which store you spent the most and what your biggest expenditure was. Useful for keeping track of and optimising your budget* !

* These analyses are for your information only. They cannot be used for accounting purposes.

Want to know more about the latest features added to your Hello bank! app? Take a look at this article..

Check out our FAQs for questions related to the Hello bank! app.!

Hello bank! web

Completing your transactions with your computer or laptop:

open hellobank.be and click on "login”.
login with your debit card, customer number (printed on your card) and card reader.
once you’re in your personal space, you’ll have access to your banking accounts and solutions.
on Hello bank! web, use your card reader to login or make your transactions. You can also use itsme to make all your transactions safely using your smartphone, SIM card and personal code. With this tool, you can say goodbye, cheerio, arrivederci to your card reader once and for all. itsme is managed by Belgian Mobile ID, a consortium that gathers the largest Belgian banks and mobile network operators. Result: the network used to access itsme is fully secure**. In a word, solid!

Download itsme

**Itsme services are provided by Belgian Mobile ID and offered by Hello bank!, the mobile brand of BNP Paribas Fortis (partner of BMID), subject to the acceptance of your request. For more information on the itsme services, visit the itsme site

***Itsme is subject to restrictions for remotely identified customers: find out how to remove these restrictions.

Check out our FAQs for questions related to Hello bank! web.

What support for which operations?

Here’s a recap of the most-common operations:

	Hello bank! app	Hello bank! web
Request a new product (payment account, credit card*, …)
Consult the balance of your account(s) and check your account statements
Complete and manage your national transfers (including Zoomit), direct debits and standing orders
Make instant transfers
Bancontact
Apple Pay
Help & Support

And here is a detailed table

*subject to the acceptance of your request

FAQs

Questions on the Hello bank! app and Hello bank! web?

Find the answers

Online & Mobile banking

The Hello bank! banking app and website