The bank takes every possible measure to ensure optimum security of the app Hello bank!
We make sure that the connection between your device and the app Hello bank! is secure. As such, only those devices that you have registered beforehand are authorised to log in to the app Hello bank!. For more details, please contact the Hello Team.
You can also contribute to guaranteeing this security by following a few instructions:
- When choosing a new password, avoid combinations that are too obvious (for instance, part of your first or last name, your partner's name or your pet's name, a date of birth, etc.)
- Choose a password made up of letters and figures (special characters are not authorised);
- Keep your password secret since you should be the only person who knows this password;
- Change your password regularly, especially if you suspect that someone else also knows it
- Only link the app Hello bank! to those accounts you plan to use regularly;
- Close the app Hello bank! session using the "Log out" button only.
- Go to this link for recommendations on how to carry out your banking transactions safely using the app Hello bank!.