The latest version of the app Hello bank! now available in the App Store and Google Play Store, includes these new features: 
- You can now change your password from the app. 
- You can now accept new providers for Zoomit payments in the app. 
- You already have the ability to encode transfers with a memo date.  You can now also edit, delete, ... 
- You can view your electronic account statements. 
Warning: 
- The iOS version of the app requires iOS 6 or higher. 
- For Android, this is a mandatory update that requires OS 2.3.3 or higher.

After subscribing to the free offer Hello bank! During your first login, you will be asked to sign your contract with your card reader (signature M2). Once this is done, you can use the app  Hello bank! to: 
- Check the balance of your accounts. 
- View graphs for the evolution of your account balance, ... 
- Perform and manage transfers. 
- View and pay your Zoomit bills.
- Check your account statements. 
- Subscribe to new Hello bank! products (savings account, credit card, Digital Protect ...).

When you first log in to the app Hello bank!, you enter your customer number and your Hello Bank card number. You will find these numbers on your Hello Bank card.

You then create a profile. The data of your profile (customer number and card number) is stored. You will therefore not need to reintroduce them when you next use the app Hello bank! 
You now need to select a method of identification. There are two ways to do this :

- Either using a card reader and your Hello Bank card.

- By requesting a unique text code.

Your device is saved and you can now sign in with the password that you specified in your app contract.

Warning : You must repeat this process to register  each device with which you want to use the app Hello bank!

You have two possibilities:
 
- by using a password in combination with automatic device recognition (of your smartphone or tablet) 

- or by entering a digital signature, using your Hello Bank card in your card reader.

You find these numbers on the front of your Hello Bank card. Your customer number is a 10 digit number and your card number is a 15 digit number.

Your user details are: 
- Your customer number. 
- Your Hello Bank card number. 

The app Hello bank! records this data for you when you first use the app. You can give a name to your profile. Upon future identification, you'll simply need to select your profile. The application will then complete your user data automatically. 

You can modify or delete your profile at any time. To do this, log in, then go to "Settings" and select "Profile ".  You can then modify your username, change your password and delete your profile.

You can change your password in your "Profile" settings.  You can modify your mobile device number by calling the Hello Team on 02 433 41 45, Monday to Friday (7am to 10pm) and Saturday (9am to 5pm).

Here’s what to do:
 
- Start the app Hello bank!. 
- Select an existing profile or click on ‘Continue without a profile’, then type in your user number or your customer number, followed by your 17-digit bank card number. 
- Click on ‘Use the card reader’ and follow the steps shown on the screen. 
- Enter the digital signature obtained using the red (M1) button on your card reader. 
- Click on ‘Log in’.
  
 For security reasons, you have to go through these steps each time you use the application.
 
Note: you should never use an M2 signature (via the blue button on your card reader) to log in. The M2 signature is only used to confirm a transaction that you have requested. You log in using the M1 signature (red button) or a text code only.

To log in or sign transactions with a card reader, you must always have a valid Hello Bank card.
 
Note: you cannot log in using a credit card.

If you have made three incorrect attempts to type in a PIN number, your Hello Bank card will be locked.
  
 To unlock your Hello Bank card, call the Hello Team on 02 433 41 45, from Monday to Friday (7am to 10 pm) and on Saturday (9am to 5pm). 
 
 If you have forgotten the PIN number of your Hello Bank card, you will need to ask the Hello Team for a new PIN number. You will receive a new PIN code at home a few days later.

If you enter an incorrect electronic signature, you still have four attempts. After five unsuccessful attempts, we automatically block access to app Hello bank! 
To reactivate access to the app Hello bank!, call the Hello Team at 02 433 41 45, Monday to Friday (7am to 10pm) and Saturday (9am to 5pm). 

The first time you use the app Hello bank!, you will log in using an activation code that you will receive via text message, or using your card reader. Once you are logged in, you get the info screens with the new features and the characteristics of your device will be registered. Afterwards, you can sign up with your password in combination with automatic device recognition; or either with your Hello Bank card in combination with an electronic signature using your card reader.

The password that you need to log in, is the password that you created when you activated the app Hello bank!

You can either: 

- contact the Hello Team on 02 433 41 45, from Monday to Friday (7am to 10pm) and on Saturday (9 am to 5pm) 
- or change your password in the app Hello bank! in "Settings", then under "Profile".

When you type in an incorrect password, you have two attempts remaining to enter it correctly. After three incorrect attempts, your access to the app Hello bank! is automatically locked for security reasons. Your agreement is then suspended. 

You can reactivate your access to the app Hello bank! by calling the Hello Team advisers on 02 433 41 45, from Monday to Friday (7am to 10pm) and on Saturday (9am to 5pm). 

Have you forgotten your password? No problem, just contact the Hello Team to create a new one.

Send a blank text to 2211. A few minutes later you can request a new text code.
 
If that doesn't work there are a few possible causes:
- Your mobile device has lost its network signal. Check the connection and try again.
- Your mobile agreement doesn’t cover this type of text. You or your employer may have blocked this feature.
- Your mobile operator is experiencing technical problems.
- Hello bank! is experiencing technical problems.
 
If you have any questions, contact our Hello Team on 02 433 41 45.
Of course, you can always log in using your card reader and bank card as an alternative.

Here’s what to do: 
- Start the app Hello bank!
- Select an existing profile or click on ‘Continue without profile’, type in your user number or your customer number, followed by your 17-digit bank card number.
- Click on ‘Request a code via text’.
- You will receive a text with a code to your mobile device.
- Enter your password (created when you activated the free Hello bank! offer) and your text code.
- Click on ‘Log in’.

When you type in an incorrect password, you still have two attempts remaining to enter your password correctly. After three incorrect attempts, access to the app Hello bank! is automatically locked for security reasons. Your agreement is then suspended. 

You can reactivate access to the app Hello bank! by calling the Hello Team on 02 433 41 45, from Monday to Friday (7am to 10 pm) and on Saturday (9am to 5pm). 

No. A text code is only valid for 10 minutes. After this time, you will have to request a new text code.
Every text code is unique. Once you have logged in with this code, you can't use it again.

The maximum amount for transfers is 25,000€ per week. This limit does not apply to transfers between your own accounts.

You must enter a M2 signature: 
- If you exceed the amount limit of 2,500€ per week. 
- For transfers to a new beneficiary. 
- For transfers to a designated beneficiary (new or known). 

Caution: Never use an M2 signature to identify yourself. The M2 signature is only used to confirm a transaction that you have requested.

To cancel a transfer that has not yet been emitted, you have two options: 
- Call the Hello Team  on 02 433 41 45, Monday to Friday (7am to 10pm) and Saturday (9am to 5pm). 
- Cancel or change the transfer directly in the app by selecting the account to pay out and then click "Next Transfer".

When you have finalised and confirmed a transfer using the app Hello bank!, you will immediately receive a message confirming whether your request has been accepted or not (except if the transaction is disrupted by a technical problem, for example if your smartphone or tablet switches off).
 You can check the transactions on your account via the app Hello bank! Transfers which have just been set up using the app Hello bank! can also be reviewed.

When your device fails in the middle of a transaction and you have not yet received confirmation of this transaction, this means that the transaction has not been made. In this case, you should re-enter the transaction again.

You can view your account statements by selecting an account, then clicking on "Statements"

1. Zoomit allows you to pay your digital invoices in seconds using a pre-filled transfer form.
2. The link "Tasks", represented by the "Mailbox" icon (linked to the account ), allows to access a screen with links to "To do" and "History".
The sub-menu "To do" informs you of
  - All bills you can pay.
  - Providers that you've allow to send you invoices via Zoomit.

The payment of an invoice or acceptance of a provider requires only one click. Same to pay a bill, or accept a new provider.

The "History" sub-menu gives you an overview of all invoices already paid, salary slips received...

If you wish, you receive a text message:
  - As soon as a bill is due.
  - When a new provider is available in Zoomit.

You can enable or disable this messaging service at any time via the "Settings". 

The bank takes every possible measure to ensure optimum security of the app Hello bank!

We make sure that the connection between your device and the app Hello bank! is secure. As such, only those devices that you have registered beforehand are authorised to log in to the app Hello bank!. For more details, please contact the Hello Team.

You can also contribute to guaranteeing this security by following a few instructions: 

- When choosing a new password, avoid combinations that are too obvious (for instance, part of your first or last name, your partner's name or your pet's name, a date of birth, etc.)

- Choose a password made up of letters and figures (special characters are not authorised); 

- Keep your password secret since you should be the only person who knows this password; 

- Change your password regularly, especially if you suspect that someone else also knows it

- Only link the app Hello bank! to those accounts you plan to use regularly;

- Close the app Hello bank! session using the "Log out" button only. 

- Go to this link for recommendations on how to carry out your banking transactions safely using the app Hello bank!. 

You can lock your app contract agreement immediately via the Hello Team.
 
Call the Hello Team if you can no longer log in with your password and device recognition. You will have to tell them your user number or your customer number, and the number of your mobile device (which you selected when you configured your device). You can contact the Hello Team on 02 433 41 45, from Monday to Friday (7am to 10pm) and on Saturday (9am to 5pm). Outside Hello Team opening hours, you can also block your app contract via PC Banking.

The application allows you to: 
  - Open a Hello Current Account. 
  - Open a savings account (Traditional, Hello4You). 
  - Subscribe to the insurance for digital devices, Digital Protect. 
  - Order your Hello Prepaid card. 
  - Request your Hello Credit card. 
  - Request a Direct Reserve. 
  - Request an installment loan.

The app Hello bank! is included in the free Hello bank! offer. Access is free of charge, whichever method you use: a card reader, a password with a text code or a password with device recognition. If you use the app Hello bank! via a WiFi connection or via your mobile operator's network, the operator may make an additional charge. Ask your operator to tell you about charges for ‘mobile data’ connections, particularly abroad.

You can download the app Hello bank! in the App Store (iOS) or the Google Play Store (Android) by typing "Hello bank! by BNP Paribas Fortis." The app Hello bank! is only available in the Belgian "stores".

The app Hello bank! has been developped for iOS devices with iOS 6 or higher, and for Android devices with OS 2.3.3 or higher.