Product & Services



Digital Protect

  • How do I subscribe to Digital Protect?
    Through the app Hello bank! In the "My Accounts" menu, click on the "Add Products" icon. 
  • What is Digital Protect?
    It is an insurance policy to protectall your mobile devises that are less than 5 years old. The Digital Protect insurance policy covers all of the mobile devices in your home, without you having to identify them in advance. Secure your mobile devices today.
  • What does Digital Protect cover? Here are a few examples...
    Digital Protect insurance provides cover in the event of aggravated theft, accidental damage or fraudulent use. Aggravated theft means a theft with assault or a burglary that takes place outside your place of residence (a main or secondary residence or a holiday let) and results in the theft of the device.
    This insurance covers all devices under 5 years old owned by the policyholder and anyone living as part of their household, with no limit on the number of devices and no requirement for prior identification of the insured devices.
    Here are a few examples:
    You fall while skiing and your telephone, which was in your pocket, is damaged. You are mugged on your way from home to the subway station. Your child trips over a stone and falls, and his or her games console is damaged. Your dog chews your mp3 player. Digital Protect covers all these unpleasant occurrences.

Direct reserve

Hello Bank card

  • I have received a text message with an activation code. How do I use it?
    As soon as you have open your account, we will send you your Hello Bank card and PIN code. To activiate your card, you will then have to make a telephone call and use the provided activation code.
  • I have lost my card / my card has been stolen. What should I do?
    Call Card Stop immediately on + 32 (0) 70 344 344, to prevent fraudulent use. Card Stop is available 24 hours a day, 7 days a week. Card Stop blocks the card to prevent fraudulent use. You should then call the Hello Team to order a new card. You can contact the Hello Team by filling out the form in the app Hello bank! or the contact form on the Hello bank! website (contact section) or by phone on +32 (0)2 433 41 45 Monday to Friday from 7h to 22h, Saturday from 9h to 17h.
  • I would like to change my PIN code. What do I need to do?
    Just go to an ATM. 

Hello Credit card

Hello Prepaid card

  • How do I order my Hello Prepaid card?
    To apply, go to the "Add product" screen in the app Hello bank! and select the Hello Prepaid card. 
    You can also call the Hello Team at 02 433 41 45 (Monday to Friday 7h to 22h and Saturday from 9h to 17h)
    This card is only available for Hello bank! customers.
    Not a customer yet? Go to and click on "Join Hello" to register in less than 4 minutes! 
  • How to create a user account to use my Hello Prepaid card
    Once you have submitted your application the Hello Team completes your application and you can create your User Account. Click on "Create a User Account" and enter your customer number and birth date. Then choose your password and security question. 
  • What is my User Account?
    With your User Account, you can do the following: 
    Consult the available balance 
    Reload your card 
    Follow the history of your transactions, as well as the amounts available for payments not yet executed 
    Block your card and replace, for example, in case of loss, theft or damage. It is enacted, that you receive at home within 10 days a new card. Immediately 
    Resetting the PIN code if you have forgotten it. Within 5 days you will get the new PIN Delivery. 
  • Is my smartphone compatible with itsme®?
    No problemo using itsme® as long as your phone is an Android (4.2 and up) or Apple (iOS 9.0 and up).
  • Can anyone use itsme®?
    As long as you’re 18 or above, hold a valid eID (electronic ID CARD) and own a Belgium SIM card and mobile phone, you can create an itsme® digital identity.
  • How do I activate itsme®?
    1. Download the itsme® app in the App store or Google Play
    2. Type in your mobile phone number
    3. Select Hello bank! as the bank with which you’ll share your identity data. You will be redirected to the secure environment of Hello bank!
    4. Login with your card reader and bank card to create your new digital identity
    5. You will receive a SMS with a verification code that you will have to introduce into the app
    6. Choose your 5-digit itsme® secret code. If you want, you can also activate you fingerprint recognition
    7. Go to ‘My Accounts’ on the Hello bank! website, click on ‘Log in with itsme®’
    8. Create the link between the itsme® app and log in one last time using your card reader and bank card to validate this. Bye bye card reader!

This website uses cookies. To find out more about cookies, how to block them or control their use by configuring your browser, read this page.
If you continue browsing this site, you are deemed to have automatically authorised BNP Paribas Fortis to use these cookies.
Please note: blocking certain types of cookies will impede the proper functioning of the website.