We are us

And we tell you everything!

Our thoughts on banking are innovative. They’re in tune with the times and aimed at the trendy, the connected, the overbooked, the in-a- hurry and the wanderers who want a super secure and mobile service.

At Hello bank! we are real people living in the real world. Real people who also happen to be bankers who know how important it is to have a product that combines great prices with quality products. A product that is adapted to all ages and all lifestyles. Hello bank! offers services that were designed because we dreamed of them, and because they fit with the new ways of managing money for people on the go.

What we want is a new relationship between the bank and its users. A relationship that allows you to be autonomous. But since there are times you may need help or advice, we also offer the support of the Hello team. A team of wonder-bankers, experts in mobile tools, always available, so you’re never alone dealing with a question/ an issue.

A simple mobile bank, attractive and super secure, where bankers are movers and shakers, serious in their heads and comfy in their sneakers. Hello bank! is a mobile brand of BNP Paribas Fortis. So behind Hello bank! there is experience and substance. That too is very reassuring.

So that you know and understand everything, we have brought together in one place the terms and conditions of our products and services. All the required and important information about the products is there. It may seem long, but it’s important to explore. Because that's what everyone should demand: full transparency and clarity.

Standard terms and conditions

Privacy Notice

General banking information

Hello Pack

Bank card services, Easy Banking Web, Easy Banking Phone, Easy Banking App and the App Hello bank!

Hello prepaid card

Hello credit card

Traditional savings account


Digital protect

Hello mortgage

  • Information brochure FR - NL
  • List of fees FR - NL
  • Standard document with the general terms and conditions of the mortgage credit facility granted by BNP Paribas Fortis NV FR - NL

Top Home Fire Insurance

  • Pre-contractual information FR - NL
  • General terms and conditions FR - NL
  • Insurance product information document on Top Habitation fire insurance FR - NL

Outstanding balance insurance

  • General terms and conditions FR - NL
  • Pre-contractual information FR - NL
  • Information sheet about life insurance FR - NL