Complaints and Right of Recourse
Complaints can be made to the Bank through the Hello Team or by using
the complaint form.
If the proposed solution is not satisfactory, the holder can file a written complaint to the Bank’s Complaints Management section by sending a letter to the following address:
BNP Paribas Fortis SA/NV - Complaints Management
Montagne du Parc/Warandeberg 3, B-1000 Brussels
If the holder is not satisfied with the solution proposed by the Bank’s Complaints Management section, they can present the dispute as a private issue of a natural person to Ombudsfin - Ombudsman for Financial Matters, either by sending a letter to the following address or by using the complaint form on the Ombudsfin website:
Ombudsfin - Ombudsman for Financial Matters
North Gate II, Boulevard du Roi Albert II, n°8, box 2, B-1000 Brussels
www.ombudsfin.be