Complaints and Right of Recourse
Complaints can be made to the Bank through the Hello Team or by using
the complaint form.
If the proposed solution is not satisfactory, the holder can file a written complaint to the Bank’s Complaints Management section by sending a letter to the following address:
BNP Paribas Fortis SA/NV - Complaints Management
Montagne du Parc/Warandeberg 3
1000 Brussels
Telephone: +32 2 228 72 18
E-mail:
gestiondesplaintes@bnpparibasfortis.com
If the holder is not satisfied with the solution proposed by the Bank’s Complaints Management section, they can present the dispute to:
OMBUDSFIN – Ombudsman in Financial Matters by writing to:
North Gate II, Boulevard du Roi Albert II, no. 8, box. 2, 1000 Brussels
Telephone: +32 2 545 77 70
E-mail:
ombudsman@ombudsfin.be
Website:
www.ombudsfin.be