Questions? Need help?
Independent but never alone

Find answers to your questions easily via our online resources or personal contact.





Already a customer?

Find the answer to your question on your app: Communication > Help and contact.

Planning to be a customer?

To help you, we’ve made a list of the most frequently asked questions.

Help and support

Search for a topic, ask questions and interact with the community.

Info and advice

Practical tips to boost your budget and fulfil your plans.

The Hello Team

Need personal assistance or more specific advice?

Our experts in banking products and services are available from 7am to 10pm Monday to Friday and from 9am to 5pm on Saturday.

Call us securely using your Easy Banking Phone code.

02 433 41 42

 

Are you a victim of fraud?

Outside Hello Team's opening hours, call +32 (0)2 433 43 75.
Read the full procedure  >

Prefer to message the Hello Team?

For general questions, you can contact the Hello Team via Messenger and X (formerly known as Twitter).
 

 

Have a question or a comment?

Contact us

Have a complaint?

Sometimes things don't work the way you planned. If that happens to you, please let us know.
 

 

Have a question or a comment?

Contact us

If you're not happy with our solution to your issue,

you can follow the full complaints procedure (FR)  >