Please read these general terms and conditions relating to the use of this website carefully.

By accessing this website, by visiting or using it, whether personally and/or on behalf of a legal entity for which you are acting as a representative, intermediary or employee, you accept the terms and conditions listed below which you confirm that you accept explicitly. These terms and conditions are subject to change. If you refuse to adhere to these terms and conditions, please do not access this website, do not visit or use it, nor the information it contains.

1. Definition and conditions of access

The term "website" denotes this website, including the Hello home! and Hello bank! community platforms, as published by BNP Paribas Fortis SA/NV (more information under point 2. Publisher), hereinafter "the bank" and/or its affiliates or companies of the group to which the bank belongs, as well as all information and materials that this website contains.

Certain parts or pages of the website may state distinct and/or complementary conditions, which constitute additions to these terms and conditions. In cases where these may be contradictory, the conditions and/or complementary conditions will predominate the current terms and conditions with regards to the parts or pages of the website to which they relate.

This website may contain links to other websites published by third parties. Links to this website may also be considered as part of these third party websites. The bank has not carried out inspection of these sites and accepts no responsibility for all information or materials contained on any site accessible on the basis of links on this website. The creation of a link to a third party website, or allowing a third party website to create a link to this website does not mean that the bank endorses or recommends any products or services offered on the third party website. The bank also makes no judgment – neither implicit nor explicit - with regards to the exact nature and/or reliability of information that can be found on third party websites, whether directly or indirectly, or regarding honesty and/or morals of the third party.

The content of the website is subject to change. All products and services are not available in all geographic regions. The ability to access or not a product or service may be subject to the approval of the bank, its related companies concerned, or companies of the group to which the bank belongs. Those who access this website, who visit or use it, must ensure that the legal requirements in force in their own countries allow them to access this information, otherwise they will refrain from accessing this website, to visit and/or use it.

2. Publisher

The website publisher is:

BNP Paribas Fortis SA
Montagne du Parc 3
1000 Bruxelles - Belgique
VAT BE 0403.199.702 - CR Bruxelles

BNP Paribas Fortis SA is submitted as a credit institution under Belgian law to the prudential control of the European Central Bank and the National Bank of Belgium. The Financial Services and Markets Authority (FSMA) is in charge of the control for the protection of investors and consumers. BNP Paribas SA is registered under the above mentioned number at FSMA, rue du Congrès 12-14, 1000 Bruxelles and acts as insurance agent, paid by commissions, for AG Insurance sa. BNP Paribas Fortis SA has ownership interest of more than 10% in AG insurance sa.

Financial Services and Markets Authority (FSMA)
Rue du Congrès 10-16
1000 Bruxelles - Belgique

National Bank of Belgium (BNB)
Boulevard de Berlaimont 14
1000 Bruxelles - Belgique
TVA BE 0203.201.340 - RPM Bruxelles

European Central Bank
Banking Union - Single Supervisory Mechanism
60640 Frankfurt am Main

3. Website content and materials

3.1. The information and material contained within this website and/or provided in connection with the instant chat service referred to in point 3.3 are solely intended to inform users of the website and/or the aforementioned instant chat service about various financial, banking, insurance or other products and/or services offered and/or distributed by the bank and do not constitute an offer.

This information and material do not aim to provide personal advice, including – but not limited to – advice on financial, tax, accounting or legal matters or on investments, even if this information relates to financial instruments which are the subject of a public bid.

Any offer is limited to the countries or jurisdictions expressly mentioned therein and may not be considered by persons from any other country or jurisdiction who access, visit or use the website.

3.2. By means of a profile and registration, the users of the website may contribute directly to its contents. Hello bank! reserves the right to publish these posts and messages on all platforms of the website.

In this case, the conditions of use of the Blue Room as well as the Participant’s Charter are fully applicable.

3.3. The Hello bank! chat service only allows questions of a general nature to be asked about the products and services offered and/or distributed by the bank. The bank is entitled to suspend or terminate this service at any time without notice. The service is available in French and Dutch only.

The user consents to the recording and processing of electronic communications arising from the use of the service.

The user shall not disclose any financial, identification and/or account information except his or her declared first name and/or last name(s), and the bank will not request such information from the user.

4. Intellectual property rights

The information and materials included on this website are protected by intellectual property rights owned by or to which the bank may claim, or its affiliates or companies of the group to which the bank belongs, or third parties. This information and material may be reproduced and printed by you for your personal use only, and for non-commercial use, provided you do not remove the entries referring to these intellectual property rights. You agree to not to disclose this information and material, to not reproduce and or sell it in any form and by any means whatsoever, without the express prior written consent of the bank.

5. Protection of Privacy

Reference is made to the Privacy Policy and the Cookies Policy available on this website. 

These policies are applied in an identical fashion to the way the bank processes and retains personal data supplied by the user in connection with the instant chat service (name and/or first name(s) given and content of chat).

6. Confidentialy

All information and material submitted to the bank via this website will be treated in compliance with legal and regulatory provisions in force on the subject.

7. Applicable law and components courts

Access to the website, visiting or using this website, and these terms and conditions are governed by Belgian law and shall be construed in accordance with it. Except where a law expressly designates a judge who has jurisdiction, any application may be lodged with:

  • The competent judge for the defendant’s or one of the defendant residences; 
  • The competent judge for the locality in which was or were contracted commitments or the commitment that is subject of the dispute, or for which they have been, are or need to be performed; 
  • The competent judge for the locality in which the bailiff spoke to the defendant, if the - or, if applicable, one of the defendants – has their residency in Belgium or abroad.

8. Autonomy and amendments

If any provision of these terms and conditions are deemed unenforceable, the remaining provisions shall remain unchanged, and the inapplicable provision(s) will be replaced by an applicable provision, the spirit of which will be as close to the disposition that was deemed inapplicable. This convention shall form an integral part of each of the other contracts that you made or have enter into with the bank, with one of its affiliated companies or companies of the group to which the bank belongs.

The bank has the right to modify at any time these terms and conditions with immediate effect and without prior notice.

9. Third party liability

Any illegal or prohibited use of the website, such as causing damage to software programs used or to the data made available, either through viruses, destruction and/or data manipulation gives rise to civil and/or criminal liability.

The fact that the bank does not invoke on or continue the execution, even temporarily of any of its rights or other rights arising from these terms and conditions and/or related to the use of the website, shall not be construed to mean or have for effect that the bank has abandoned or waived any right or action.