The Savings account

In brief, what is it?

Got money to save? Place it in your Savings account*. It’s a regulated savings account where your money is safe and available. Perfect for a fun project or dealing with unexpected expenses.

Traditional Savings
  • A free savings account.
  • An interest rate of 0,01% gross annually.
  • A fidelity premium of 0,10%.
  • Your money available at all time. You use it as you want when you want.
  • No costs, only rewards.
  • Ceiling of €250.000 per account, only 1 account per identical (joint) account holder.

Some reading before you open an account: “Essential information for savers”.

The Savings account is a product with an indefinite duration.
A fee of €2,50 is imposed on accounts with a balance of less than €25, with no transactions for ten years and where the holder is at least 24 years old and does not hold any other account with BNP Paribas Fortis.

*A regulated savings account under Belgian law marketed by BNP Paribas Fortis SA/NV, Montagne du Parc/Warandeberg 3, B-1000 Brussels.

Interest rates

A basic interest rate of 0,01% gross annually is calculated per day.

A fidelity premium of 0,10% gross annually is calculated on every deposit that remains on the account for 12 months consecutively without interruption, and is guaranteed during the (entire) acquisition period.

The base rate and the fidelity premium are subject to fluctuations depending on market conditions or any changes to legally authorized limits.

No bad surprises.
If the base rate and/or fidelity premium is modified, you’ll be kept informed by a notice included with your bank statements.
This way, you’re always informed and ready to go.

Money always available

When you’ve got money (whatever the amount) you deposit it in your account. You know it’s there, cool. And if you want to splurge or respond to a need you’re never short, you just transfer the amount you want to your Hello current account.


Interest from savings accounts is exempt from withholding tax up to a limit of €980 (in 2022). For married couples and legal cohabitants who open a joint savings account, this is double, or €1.960. If you have received more than €980 in interest, a withholding tax of 15% is automatically levied on the amount in excess of the above limit.

Ceiling of EUR 250.000

The balance of in a Savings account is capped at €250.000. If the balance of your account is greater than this ceiling, the amount in excess is transferred to an existing non-regulated savings account or to a non-regulated savings account that is opened specifically for this purpose, with identical management powers (same holder or joint holders, same representative(s), etc.). This other account offers the same flexibility as your traditional savings account, but does not pay interest.

One account per (joint) account holder

A Savings account can only be opened if the same holder or joint holders has/have not already opened a Savings account with Hello bank! or BNP Paribas Fortis.

Risk for the saver

In the event of bankruptcy or risk of bankruptcy of the financial institution, the saver shall bear the risk for not recovering his/her savings or may be subject to a reduction/conversion into equity/shares (bail-in) of the receivables that it is owed by the financial institution greater than €100.000, i.e., the amount protected by the deposit protection mechanism.

Complaints and Right of Recourse

Complaints can be made to the Bank through the Hello Team or by using the complaint form.

If the proposed solution is not satisfactory, the holder can file a written complaint to the Bank’s Complaints Management section by sending a letter to the following address:

BNP Paribas Fortis SA/NV - Complaints Management
Montagne du Parc/Warandeberg 3
1000 Brussels

Telephone: +32 2 228 72 18
If the holder is not satisfied with the solution proposed by the Bank’s Complaints Management section, they can present the dispute as a private issue of a natural person to Ombudsfin - Ombudsman for Financial Matters, either by sending a letter to the following address or by using the complaint form on the Ombudsfin website:

OMBUDSFIN – Ombudsman in Financial Matters by writing to:
North Gate II, Boulevard du Roi Albert II, no. 8, box. 2, 1000 Brussels
Telephone: +32 2 545 77 70

How can I open my Savings account?

Contact the Hello Team at + 32 2 433 41 45 (from Monday till Friday from 7 am until 10 pm, and on Saturdays from 9 am until 5 pm).
Provided you do not yet have a Savings account with the same account holder or joint account holder with Hello bank! or BNP Paribas Fortis. Please read the "Essential Information for savers" before opening an account.