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Find the answer to your question on your app: Communication > Help and contact.

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To help you, we’ve made a list of the most frequently asked questions.

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Info and advice

Practical tips to boost your budget and fulfil your plans.

The Hello Team

Need personal assistance or more specific advice?

Our experts in banking products and services are available from 7am to 10pm Monday to Friday and from 9am to 5pm on Saturday.

Call us securely using your Easy Banking Phone code.

02 433 41 42


Are you a victim of fraud?

Outside Hello Team's opening hours, call +32 (0)2 433 43 75.
Read the full procedure  >

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For general questions, you can contact the Hello Team via Messenger and X (formerly known as Twitter).


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If you're not happy with our solution to your issue,

you can follow the full complaints procedure (FR)  >