Become a client

New Hello bank! member

  • I can't perform certain transactions. Why is this and what can I do?

    Within the scope of preventive measures to counter money laundering and the financing of terrorism, certain restrictions are applied to customers whose relationship has been established remotely. You may not:

    • deposit cash in your Account via BNP Paribas Fortis branch ATMs or via a cashpoint;
    • perform international transfers outside the SEPA* zone;
    • log in to Easy Banking Web via itsme;
    • change your debit or credit card limit;
    • take out certain BNP Paribas Fortis products.

    Would you like to take advantage of these options?

    Contact the Hello Team on +32 (0)2 433 41 45 (from 7am to 10pm Monday to Friday and 9am to 5pm on Saturdays). The Hello Team will arrange an appointment with you at a BNP Paribas Fortis branch of your choice in order to confirm your identity face to face. This security measure will protect you and complies with legislation. Once it has been followed, these restrictions will be lifted.

    *Single Euro Payments Area. The countries it comprises are the Member States of the European Economic Area (EEA), Monaco, Switzerland and San Marino.
  • Can I become a client if I live abroad?
    Only if you are still officially resident in Belgium. But don’t forget that your contracts, debit cards and other documents will reach your official address entered when you opened your account.
  • Can I become a client if I'm not Belgian?
    Yes, of course. But you’ll have to live in Belgium and be the holder of a Belgian ID card*. There are exceptions for American citizens who cannot become clients. To fulfil American Tax Regulations (FATCA - Foreign Account Tax Compliance Act) and other guidelines concerning the bank account of American nationals or persons living in the United States, the bank cannot authorise a subscription to Hello bank!’s free offer.

    *Card A, Card B, Card C, Card D, Card E, Card E+, Card F, Card F+ and “Special Identity Card”, type P and S.