Faq Detail - Hello bank!

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New Hello bank! member

Can I become a client if I live abroad?

Only if you are still officially resident in Belgium. But don’t forget that your contracts, debit cards and other documents will reach your official address entered when you opened your account.
Can I become a client if I'm not Belgian?

Yes, of course. But you’ll have to live in Belgium and be the holder of a Belgian ID card*. There are exceptions for American citizens who cannot become clients. To fulfil American Tax Regulations (FATCA - Foreign Account Tax Compliance Act) and other guidelines concerning the bank account of American nationals or persons living in the United States, the bank cannot authorise a subscription to Hello bank!’s free offer.

*Card A, Card B, Card C, Card D, Card E, Card E+, Card F, Card F+ and “Special Identity Card”, type P and S.
Can I subscribe to Hello bank!’s or Hello4You’s bank offer as a legal entity?

Unfortunately not. Hello and Hello4You’s offers are only open to private individuals for private purposes.
Are there user fees for the Hello or Hello4You offer?

Most transactions are free. Some uses of your current account and debit card must be paid, such as cash withdrawals in euro abroad outside the EU. For more information, please check the list of rates and general terms and conditions.
Where do I find my contract?

> You’ve either received it by email.
> You’ve received it by post.
If you’ve lost it, contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.
What are the conditions to subscribe to the Hello offer?
- Be a physical person
- Be the holder of a Belgian ID CARD
- Be legally competent
- Be aged 28 years +
- Be two co-holders at most
- Main residence in Belgium
What are the conditions to subscribe to the Hello4You offer?
- Be a physical person
- Be the holder of a Belgian ID CARD
- Be legally competent
- Be aged 18 years+
- Be aged 27 years and nine month max. at the time of the opening of the account
- Be two co-holders at most, each being aged 18 years+
- Be the holder of two Hello4You current accounts
Can I go to a BNP Paribas Fortis agency for advice?

Just like you, we’re mobile! But mobile doesn’t mean “no advice!”.
This is why Hello bank! gives its clients and members individual advice via the Hello team. The team of expert specialises in banking products and mobile technology. Contact the Hello team by phone from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.

But Hello4You members can go to a BNP Paribas Fortis agency whenever they like.

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Are you already a BNP Paribas Fortis client?

I want to convert my BNP Paribas Fortis account into a Hello current account. What do I do?
It's very easy:
1. Download the Hello bank! app. (available in the App Store and on Google Play).
2. Click on “login”.
3. Enter your BNP Paribas Fortis client number and your BNP Paribas Fortis card number.
You can directly convert your BNP Paribas Fortis account into a Hello current account.
I’d like to open a Hello or a Hello4You current account in addition to my BNP Paribas Fortis account. What do I do?
It's very easy:
1. Download the Hello bank! app. (available in the App Store and on Google Play).
2. Click on “login”.
3. Enter your BNP Paribas Fortis client number and your BNP Paribas Fortis card number.
You can then open a Hello or Hello4You current account.
Can I enjoy the Hello or Hello4You offer and BNP Paribas Fortis’ offer at the same time?

Yes, absolutely, insofar as the accounts are differentiated. The same account cannot be opened simultaneously under the two brands (Hello bank! and BNP Paribas Fortis).
What’s going to change for my BNP Paribas Fortis current account once it’s converted into a free Hello or Hello4You bank account?

You keep your current account number. The overview of your transactions and bank statements are available in the Hello bank! app or via the Hello bank! website. You no longer pay the annual fee linked to your BNP Paribas Fortis account, since the Hello bank! current account is free...
I have converted my BNP Paribas Fortis account into a Hello current account. What happens to my other BNP Paribas Fortis products and services?

Nothing changes for your BNP Paribas Fortis products and services. You’ll just keep them.
What happens to my BNP Paribas Fortis debit card when I convert my BNP Paribas Fortis account into a Hello bank account?

If you choose to convert your existing bank account, a new Hello bank! card will be sent to you, but you keep your current PIN number.
Where can I find my transactions if I convert my BNP Paribas Fortis account into a Hello or Hello4You account?

Via the Hello bank! app (available in the App Store and on Google Play) or via the Hello team.
What’s going to change for my Classic Visa credit card or MasterCard Gold credit card?

If you choose to convert your BNP Paribas Fortis pack into a Hello or Hello4You pack, you keep your current credit cards. These credit cards are linked to the Hello current account and will be invoiced per card (see list of rates). You can find the list of credit card transactions in the Hello bank! app and web. When your Visa Classic expires, you will receive a Hello credit card. If you have a Mastercard Gold, you will receive a new one because this one is not part of the Hello bank! offer.
What’s going to change for my custody account and my custody account insurance?

You cannot open a custody account at Hello bank! but you can keep your BNP Paribas Fortis custody account and custody account insurance. These services will be charged separately (check the list of rates here).
What happens to the Bonus services if I convert my BNP Paribas Fortis account into a Hello bank! account?

Hello bank! does not offer bonus services.
Can I call the Hello team for my other BNP Paribas Fortis financial products?

The Hello team is only authorised to answer questions concerning Hello bank!. If you need help for your BNP Paribas Fortis products, there are several solutions: go to the BNP Paribas Fortis website, check out the Easy Banking Web or Easy Banking App, go to your BNP Paribas Fortis agency or call the Contact Centre at +32 (0)2 762 20 00.
What do I do with my BNP Paribas Fortis credit card when I become a Hello bank! client?

You can keep your previous BNP Paribas Fortis credit card and related advantages (Insurances, Optilline, etc.). Please note that the monthly fee of the credit card could change. Check the information on the list of rates.

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