Within the scope of preventive measures to counter money laundering and the financing of terrorism, certain restrictions are applied to customers whose relationship has been established remotely. You may not:

• deposit cash in your Account via BNP Paribas Fortis branch ATMs or via a cashpoint;
• perform international transfers outside the SEPA* zone;
• log in to Hello bank! online via itsme;
• change your debit or credit card limit;
• take out certain BNP Paribas Fortis products.

Would you like to take advantage of these options?

Contact the Hello Team on +32 (0)2 433 41 45 (from 7am to 10pm Monday to Friday and 9am to 5pm on Saturdays). The Hello Team will arrange an appointment with you at a BNP Paribas Fortis branch of your choice in order to confirm your identity face to face. This security measure will protect you and complies with legislation. Once it has been followed, these restrictions will be lifted.

*Single Euro Payments Area. The countries it comprises are the Member States of the European Economic Area (EEA), Monaco, Switzerland and San Marino.

Only if you are still officially resident in Belgium. But don’t forget that your contracts, debit cards and other documents will reach your official address entered when you opened your account.

Yes, of course. But you’ll have to live in Belgium and be the holder of a Belgian ID card*. There are exceptions for American citizens who cannot become clients. To fulfil American Tax Regulations (FATCA - Foreign Account Tax Compliance Act) and other guidelines concerning the bank account of American nationals or persons living in the United States, the bank cannot authorise a subscription to Hello bank!’s free offer.

*Card A, Card B, Card C, Card D, Card E, Card E+, Card F, Card F+ and “Special Identity Card”, type P and S. 

Unfortunately not. Hello and Hello4You’s offers are only open to private individuals for private purposes.

Most transactions are free. Some uses of your current account and debit card must be paid, such as cash withdrawals in euro abroad outside the EU. For more information, please check the list of rates and general terms and conditions.

> You’ve either received it by email.
> You’ve received it by post.

If you’ve lost it, contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.

• Be a physical person
• Be the holder of a Belgian ID CARD
• Be legally competent
• Be aged 28 years +
• Be two co-holders at most
• Maximum one personal payment account and one joint payment account per client
• Main residence in Belgium

• Be a physical person
• Be the holder of a Belgian ID CARD
• Be legally competent
• Be aged 18 years+
• Be aged 27 years and nine month max. at the time of the opening of the account
• Be two co-holders at most, each being aged 18 years+
• Be the holder of maximum one personal payment account and one joint payment account

Just like you, we’re mobile! But mobile doesn’t mean “no advice!”.
This is why Hello bank! gives its clients and members individual advice via the Hello team. The team of expert specialises in banking products and mobile technology. Contact the Hello team by phone from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.

But Hello4You members can go to a BNP Paribas Fortis agency whenever they like.