Within the scope of preventive measures to counter money laundering and the financing of terrorism, certain restrictions are applied to customers whose relationship has been established remotely. You may not:

• deposit cash in your Account via BNP Paribas Fortis branch ATMs or via a cashpoint;
• perform international transfers outside the SEPA* zone;
• log in to Easy Banking Web via itsme;
• change your debit or credit card limit;
• take out certain BNP Paribas Fortis products.

Would you like to take advantage of these options?

Contact the Hello Team on +32 (0)2 433 41 45 (from 7am to 10pm Monday to Friday and 9am to 5pm on Saturdays). The Hello Team will arrange an appointment with you at a BNP Paribas Fortis branch of your choice in order to confirm your identity face to face. This security measure will protect you and complies with legislation. Once it has been followed, these restrictions will be lifted.

*Single Euro Payments Area. The countries it comprises are the Member States of the European Economic Area (EEA), Monaco, Switzerland and San Marino.

Only if you are still officially resident in Belgium. But don’t forget that your contracts, debit cards and other documents will reach your official address entered when you opened your account.

Yes, of course. But you’ll have to live in Belgium and be the holder of a Belgian ID card*. There are exceptions for American citizens who cannot become clients. To fulfil American Tax Regulations (FATCA - Foreign Account Tax Compliance Act) and other guidelines concerning the bank account of American nationals or persons living in the United States, the bank cannot authorise a subscription to Hello bank!’s free offer.

*Card A, Card B, Card C, Card D, Card E, Card E+, Card F, Card F+ and “Special Identity Card”, type P and S. 

Unfortunately not. Hello and Hello4You’s offers are only open to private individuals for private purposes.

Most transactions are free. Some uses of your current account and debit card must be paid, such as cash withdrawals in euro abroad outside the EU. For more information, please check the list of rates and general terms and conditions.

> You’ve either received it by email.
> You’ve received it by post.

If you’ve lost it, contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.

• Be a natural person
• Possess a Belgian identity card
• Be legally capable
• Be at least 18 years old
• Have a maximum of two co-holders
• Have a maximum of one single and one joint holder payment account
• Have your main residence in Belgium

Conversion to a Hello Pack is absolutely possible.

You can always call the Hello Team on +32 (0)2 433 41 45 from 7 a.m. to 10 p.m. Monday to Friday and from 9 a.m. to 5 p.m. on Saturdays. Our experts will be happy to support you in this process.

What are the implications?

Regarding the bank’s support

Hello bank! is BNP Paribas Fortis's online bank. It offers products and services for customers who want to manage their money online, completely independently. To help you, we have online resources, such as FAQs in the app, the website, info and advice…

If you need personalised help or specific advice, please contact the Hello Team. Our banking experts are here to answer your questions Monday to Friday from 7 a.m. to 10 p.m. and Saturday from 9 a.m. to 5 p.m. You can call them securely using your Easy Banking Phone code.

If you choose to convert your BNP Paribas Fortis pack into a Hello Pack, your preferred channel will therefore be the Hello Team, not the BNP Paribas Fortis branch or the post office.

Regarding your payment account

The only change will be the pricing.

The account number will remain the same. You will still be able to view your transaction history and account statements on Easy Banking Web and Easy Banking App. All standing orders, money transfers with a memo date and direct debits will be retained.

Important: if you wish to convert several accounts, please note that you can only hold one Hello Pack individually and one Hello Pack jointly. For more accounts, adding an account to one of your BNP Paribas Fortis packs or changing your BNP Paribas Fortis pack will be a solution.  

Regarding your debit cards linked to the pack to be converted

In the weeks following the conversion, your debit card(s) will be replaced by (a) new Hello debit card(s). They will arrive by post at the address listed in the BNP Paribas Fortis information. Remember to check your details in your app via Settings > Personal data.
Is the address no longer up to date? Follow these steps.

Regarding your credit cards

You keep your current credit cards. They will be linked to your Hello Pack and charged per item (see the BNP Paribas Fortis scale of fees). The overview of credit card transactions will always be available in the app.

Do you have a Classic Visa card?

This will be replaced by a Hello credit card (€2.25/month) - - on the expiry date stated on the card, with the same spending limits as your current card.

Do you have a Mastercard Gold card?

As this card is not available in the Hello bank! offer, it will be replaced by a new BNP Paribas Fortis Gold Mastercard- on the expiry date- stated on the card.

Regarding the following services and products: direct reserve, cash reserve, transactions, youth account, mandate on account, savings account and account insurance

Nothing changes for most of your BNP Paribas Fortis products and services. You keep them.

Important:

• Account Insurance linked to an Easy Go or Easy Guide payment account will be automatically cancelled on the next yearly expiry date, as Account Insurance is not available for a Hello Pack.
• The Hello bank! offer does not include manual transactions (paper transfers, money transfers via advisers and cash withdrawals at counters).
  

Regarding your banking app or your access to Easy Banking Web

On your smartphone, you can continue to use Easy Banking App or get started using the Hello bank! app.

On your computer, Easy Banking Web will remain your online banking management tool.  

For more information, visit the hellobank.be/app page.

At Hello bank!, we're digital at heart, but that doesn't mean we don't offer personalised advice. Our Hello Team is here to help, comprising experts in banking products and services. You can reach them by phone at 02 433 41 42, Monday to Friday from 7am to 10pm and on Saturday from 9am to 5pm.

If you already have a Hello4You payment account, you're also welcome to visit a BNP Paribas Fortis branch at your convenience.