Contact the Hello Team

The Hello Team. Experts in banking products and services.

Ready to give you a hand in urgent situations and for the most complex questions.
Contact them by phone, email, Facebook or Twitter (no, not Tinder!)

Got a question about your online request for
- a prepaid card or a credit card,
- your mortgage,
- your home insurance policy “Top Habitation”,
- your arranged overdraft or
- about the opening of your account?
Call the Hello Team from Monday to Friday from 9am to 5pm.

For all other questions, you can contact the Hello Team from Monday to Friday from 7am to 10pm and Saturday from 9am to 5pm.

Have you got a complaint?
Your opinion is very important to us!

Sometimes not everything goes according to your wishes. If this happens, don’t hesitate to let us know by contacting the Hello Team. Fill in the declaration form online via the app Hello bank! or via the form below.

 Send your complaint now

The proposed solution doesn’t help you?

Follow the full complaints procedure

Pssst… Have you heard about our Help & Support forum?