Questions? Need help?
Independent but never alone

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Find the answer to your question on your app: Help and contact.

Planning to be a customer?

To help you, we’ve made a list of the most frequently asked questions.

Online security

A few tips and tricks to protect yourself.

Info and advice

Practical tips to boost your budget and fulfil your plans.

The Hello Team

Need personalised assistance or more specific advice?

Our team of experts in banking products and services are available from 7am to 10pm, Monday to Friday, and from 9am to 5pm on Saturdays.

How can I reach the Hello Team?

The best way to contact us is via ‘Help & Contact’ in the app! Just a few clicks for a secure call!

You can also call them securely using your Easy Banking Phone code.

Are you a victim of fraud?

Outside Hello Team's opening hours, call +32 (0)2 433 43 75.
Read the full procedure >

For general questions, you can contact the Hello Team via Messenger and X (formerly known as Twitter).

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