General questions: from Monday to Friday from 7 am to 10 pm and Saturday from 9 am to 5 pm.Questions about your online demand: from Monday to Friday from 9 am to 5 pm
Ready to give you a hand in urgent situations and for the most complex questions.
Contact them by phone, email, Facebook or Twitter (no, not Tinder!)
Got a question about your online request for
- a prepaid card or a credit card,
- your mortgage,
- your home insurance policy “Top Habitation”,
- your arranged overdraft or
- about the opening of your account?
Call the Hello Team from Monday to Friday from 9am to 5pm.
For all other questions, you can contact the Hello Team from Monday to Friday from 7am to 10pm and Saturday from 9am to 5pm.
Contact the Hello Team. Outside Hello Team
opening hours and only in the event of (suspicion of) fraud, call 02 433 43 75.
Block all your bank cards immediately via Card Stop by calling 078 170 170, make a statement to the police and send a copy of your hearing sheet to the Hello Team.
For more information, consult Safeonweb.be and the Belgian Federation of the Financial Sector.
Sometimes not everything goes according to your wishes. If this happens, don’t hesitate to let us know by contacting the Hello Team. Fill in the declaration form online via the app Hello bank! or via the form below.