Policy on browser cookies

Our use of cookies

The cookie policy is intended to inform you of the characteristics and purposes of the cookies that we use. On its websites, BNP Paribas Fortis uses "Cookies " for various reasons.  There are two broad but distinct cookie categories: on one hand, there are functional cookies; on the other, there is what we call, “comfort cookies”. Functional cookies meet technical requirements, and ensure proper and secure connection to the site. Comfort cookies save your preferences either for statistical purposes, to facilitate, accelerate and optimize your browsing, or to present a supply of goods and/or services.

In this context, cookies provide you with quality use and service during your visit to our websites and, in this way, optimize their use.  We also invite you to read our Privacy Policy. It includes the rules that apply to our websites with regards to the protection of privacy.

What is a cookie?

A "cookie" is a small file sent by the BNP Paribas Fortis server to the hard drive of your computer (or any mobile device used for browsing on the Internet, such as a smart phone or tablet). A cookie does not identify you directly. It does, however, identify your navigation device.

Type of cookies

  • First party cookies: cookies that are placed by BNP Paribas Fortis when visiting its sites.
  • Third-party cookies: cookies that are placed by third parties, when visiting a BNP Paribas Fortis site (i.e. cookies placed by Adobe, Twitter and Facebook).
  • Functional cookies: cookies that ensure the proper functioning of the website (i.e. login cookies, recording, language preferences). Functional cookies are first-party cookies.
  • Comfort cookies: cookies that are placed on the website for statistical, social and commercial purposes. Comfort cookies essentially aim to make your navigation, more comfortable, more convenient and user friendly.
    • Cookies placed for statistical purposes verify the pages of the website visited and to locate the computer, etc… (i.e. Adobe Site Catalyst).
    • Cookies placed for social purposes allow users to share the content of the website on social networks (i.e. Twitter, Facebook, etc..).
    • Comfort cookies can be first-party or third party cookies.
  • Permanent cookies: remain on your hard drive for a long preset duration or until you delete them. They are activated each time you visit the website that placed the cookies (i.e. cookies placed by social media). Permanent cookies are generally comfort cookies.
  • Sessions cookies: cookies that simplify user interaction during a browsing session. A browsing session begins when the user opens the browser screen and ends when the screen is closed. Session cookies are temporary. As soon as you close your browser, all session cookies are deleted. Session cookies are generally functional.  i.e. the cookies placed by Adobe Site Catalyst are considered non-functional, third party and permanent.

The link to the opt-out (disabling cookies) is here: http://www.adobe.com/be_fr/privacy/opt-out.html

More information on cookies

The site http://www.allaboutcookies.org provides more details on how cookies operate. The Internet Advertising Bureau (IAB), which includes digital marketers, has published a range of useful information and advice on behavioural advertising and privacy: http://www.youronlinechoices.eu.

Wich cookies does BNP Paribas Fortis use?

Functional cookies

With these cookies, you will not need to enter certain information (choice of language, font selections, your user name) every time you log on to the website. 

Name  Objective   Valid  Details of cookie function 

 Language choice   With this cookie, our website remembers your preferences for language selection. We can in this way, at each visit, load the home page automatically in the chosen language.

 Login or register   With this cookie, our website remembers your username and password so customize your navigation.

 Font character   With this cookie, our website remembers your choice of font type so personalises your navigation. 

Comfort cookies

These cookies are placed for statistical, commercial, social or profiling purposes. With these cookies, you will receive information, which is the most relevant, and most appropriate for you. When appropriate, you can, with one click, share them on social networks.

In order to be able to tailor advertising content to your interests and thus improve their relevance to you, on the basis of your browsing behaviour and the pages you have consulted on this website and others, this website also includes cookies from our partners, including Facebook, Twitter, Google and others. These cookies remain valid for between 30 and 180 days. 

Name Objective   Valid  Placed by  Details of cookie function  
s_fid  Statistics  2 years  Adobe Site Catalyst These cookies allow us to see how our websites are used to so to improve them. This information is anonymous. 
The link to the opt-out (disabling cookies) here

 
 s_sq  Statistics  Session  Adobe Site Catalyst
 s_cc  Statistics  Session  Adobe Site Catalyst
 s_vi  Statistics  2 years  Adobe Site Catalyst
Facebook Advertising / Retargeting 180 days Facebook Once you have browsed our website, Facebook may contact you with their advertising material. Their advertising content will be tailored to your interests on the basis of your browsing behaviour and the pages you have consulted. In order to improve the relevance of our marketing content, the cookie may therefore transmit such data to Facebook. If you decide that you do not wish your browsing data to be collected, you can find comprehensive information on Facebook’s advertising policy and the steps you can take to protect your privacy at: https://www.facebook.com/settings?tab=ads
Twitter Advertising / Retargeting 180 days Twitter Once you have browsed our website, Twitter may contact you with their advertising material. Their advertising content will be tailored to your interests on the basis of your browsing behaviour and the pages you have consulted. In order to improve the relevance of our marketing content, the cookie may therefore transmit such data to Twitter. If you decide that you do not wish your browsing data to be collected, you can find comprehensive information on Twitter’s advertising policy and the steps you can take to protect your privacy at: https://support.twitter.com/articles/20170514
Appnexus Advertising / Retargeting 180 days Appnexus Once you have browsed our website, Appnexus may contact you with their advertising material. Their advertising content will be tailored to your interests on the basis of your browsing behaviour and the pages you have consulted. In order to improve the relevance of our marketing content, the cookie may therefore transmit such data to Appnexus. If you decide that you do not wish your browsing data to be collected, you can find comprehensive information on Appnexus’s advertising policy and the steps you can take to protect your privacy at: http://www.appnexus.com/platform-policy#choices
Criteo Advertising / Retargeting 180 days Criteo Once you have browsed our website, Criteo may contact you with their advertising material. Their advertising content will be tailored to your interests on the basis of your browsing behaviour and the pages you have consulted. In order to improve the relevance of our marketing content, the cookie may therefore transmit such data to Criteo. If you decide that you do not wish your browsing data to be collected, you can find comprehensive information on Criteo’s advertising policy and the steps you can take to protect your privacy at: http://www.criteo.com/privacy/full-privacy-text/
Google Advertising / Retargeting 180 days Google Once you have browsed our website, Google may contact you with their advertising material. Their advertising content will be tailored to your interests on the basis of your browsing behaviour and the pages you have consulted. In order to improve the relevance of our marketing content, the cookie may therefore transmit such data to Google. If you decide that you do not wish your browsing data to be collected, you can find comprehensive information on Google’s advertising policy and the steps you can take to protect your privacy at:  http://www.google.com/intl/en/policies/privacy/

Adobe

Statistic

2 years

Adobe

On BNP Paribas Fortis websites we use the following solutions from the Adobe Marketing Cloud (AMC):

  • Adobe Analytics to measure performance of websites and the general behavior of visitors on our websites. We use the insights to improve the overall user experience on our web environments
  • Adobe Target is used to test variants of web pages and/or parts of web pages to improve user experiences.
  • We use the Marketing Cloud ID service of the AMC 'People' core service. This ID service is using one key component of Demdex : the Demdex cookie. This is only used to ensure we have the same anonymous unique visitor across solutions within AMC and improve user experience.
  • The Adobe Dynamic Tag Manager solution is centrally used to manage all marketing scripts that need to be activated on the websites.
To know more about about the privacy policy of the Adobe Marketing Cloud or to opt-out please visit http://www.adobe.com/nl/privacy/opt-out.html
ClickTale Behavioral analytics 1 year ClickTale The Software enables ClickTale Clients to record interactions of its visitors on their Website and to receive aggregated reports containing various analyses derived from such recordings. If you decide that you do not wish your browsing data to be collected, you can find comprehensive information on Clicktale’s policy and the steps you can take to protect your privacy at: http://www.clicktale.net/disable.html
Sizmek Analytics and Retargeting 90 days Sizmek Once you have browsed our website, Sizmek may contact you with their advertising material. Their advertising content will be tailored to your interests on the basis of your browsing behaviour and the pages you have consulted. The cookie is also used to measure the impact of the bank’s advertising campaigns on this site. The bank doesn’t collect any financial or personal data by means of this cookie. If you decide that you do not wish your browsing data to be collected, you can find comprehensive information on Sizmek’s advertising policy and the steps you can take to protect your privacy at: https://www.sizmek.com/privacy-policy
Oracle Bluekai

Possible names of the cookie: bk, bkc, bkdc, bklc, bko, bkou, bkp1, bkst, bku, bkw5 
Advertising / Retargeting / Statistic  90 days  Oracle  The Oracle DMP creates profiles through the use of cookies, cross-device/cross-context technology (such as statistical IDs), to learn about your journey across the Hellobank website. This information is used in order to improve efficiency and relevance of media advertising campaigns and later improve efficiency and relevance of content on our public websites. 
To learn more about this cookie please visit Oracle BlueKai's privacy policy. To opt out please visit the Oracle BlueKai registry.
* For cookies placed by third parties (including Adobe Site Catalyst), we invite you to consult the statements that these parties have placed on their respective websites (see links above). Warning: BNP Paribas Fortis cannot exert any influence on the content of these statements, nor on the cookie content of these third parties.

Your consent

During your first visit to our website, you will be given access to this policy, including information to set your navigation tool to limit or eliminate the use of cookies. At the same time, you will be informed about how to consent to the use of cookies. You are free to accept or reject cookies but be aware that refusal could render your experience on our website less user-friendly or even impossible if these are functional cookies. Whatever your choice, you can always modify your choice by clicking the "Cookies" link at the bottom of each page of our website.

Modify your browser settings

We bring your attention to the fact that your browser settings also allow you to change the cookies settings. These parameters are generally accessed through the menu  "Option" or "Preferences" of your browser. To better understand these parameters, please consult the following links or refer to the tab "Help" in your browser:




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