Cookie policy

Introduction

Hello bank! uses cookies on the website(s) to improve your online experience. They make sure the website functions properly and collect statistical data. By using cookies, Hello bank! is able to adapt the content and/or the publicities shown on the Hello bank! websites to your personal needs and preferences. Among other functionalities, cookies facilitate the log-on process.

By not accepting cookies, you prevent Hello bank! from optimising your experience on our website. Some parts of the websites will also not function ideally. By accepting cookies, you give consent for the use of cookies as specified in this cookie policy. Should you wish to, you can always change your cookie preferences. 

All details regarding cookies used on Hello bank! domains can be found in this cookie policy. This policy also explains how these cookies are used to improve your experience.  We wish you a pleasant reading and surfing experience. 

What is a cookie?

Cookies are small text files stored by your web browser when you use websites. You can control how websites use cookies by configuring your browser's privacy settings (please refer to your browser's help function to learn more about cookie controls). 

Note that if you disable cookies entirely, Hello bank! websites may not function properly.

Hello bank! and the companies that help us run our business use cookies in several ways, such as:

  • Authenticating and identifying you on our websites so we can provide you the services you requested
  • Keeping track of information you have provided to us — for example, remembering information you provided whenever you fill in a form
  • Remembering your preferences or where you left off in your use of the Hello bank! website
  • Measuring your use of Hello bank! websites so that we can improve them, tailor our websites to your likely interests 
  • Understanding your likely interests so we can provide you more relevant Hello bank! ads and content on non-Hello bank! websites and in non-Hello bank! apps

Cookies on this website

We have divided the cookies into three categories depending on their purposes:

1. Functional cookies (not editable)

These cookies are necessary for the connection with the website to be correct and efficient, and to ensure a safe online environment. Functional cookies collect anonymous data about how the site is used and which pages are important. This is used to improve the general ease of use of the website.

TOOL

Purpose of the tool

cookie

Purpose

BNP SIteFactory

Platform that delivers content and services to the customers

axes

Stores the basic settings of the user: language, brand, edition (last category visited)

CSRF

Cookie to prevent Cross Site Reference Forgery, to prevent calls made from other origin.

europolicy

This Cookie is added by sitefactory and used for accessing the website, without this cookie website will not work - no user information, it makes the framework of the site work

userInformation

Technical cookie contains fixed value, but required by the framework - no user information, it makes the framework of the site work

distributorid

The first 2 caracters of the distributorId are the distributionChannelId (49 for Mobile, 52 for Web). The next two characters represent the brand ('FB' for Fortis Bank, 'KN' for Fintro) and the last three characters the application (001 for EasyBanking, 002 for Hello bank! application) - ID of the website, to differentiate between websites

cookieDisclaimer

Used to track if the cookie disclaimer message is shown to user or not - first visitor cookie to show the banner - in new tool, lifetime will be 6 months, so after 6 months he will see the info/banner again

COOKIES_SETTINGS

Used to track if the cookie disclaimer message is shown to user or not - first visitor cookie to show the banner - in new tool, lifetime will be 6 months, so after 6 months he will see the info/banner again

(*-)JSESSIONID

Technical session cookie: to divert the website visits to different machines in the back-end. Not all visitors go on the same server. If a server crashes, the visit can be reverted to another server. This cookie identifies which user lands on which server. It ensures equal distribution of the visitors to the servers - to ensure stability of the performance

PD-S-SESSION-ID

Cookie for session management

TS**********

Security cookie set by Firewall as a unique identifier

gsn

Global session number, so cookie for session management - session ID, random number to session. If someone accesses, this session has a number. Communication reasons between client - website - server. This is not for logging.

seg

Cookie to remember the customer preference of segment

plogid

Technical cookie used during Login process - When a user started logging in, the logid maintains the log-in session, so the site knows that the user has logged in already. As soon as user logged in, logid will be removed. This cookie maintains the phases of the log-in procedure

logonProfiles

This cookie is used to save clients logon profiles, only placed when customer wants to safe this profile. Customer profile cannot be derived directly from the cookie, only of value when being used on the site.

s_sq

This cookie is set and read by the JavaScript code when the ClickMap functionality and the Activity Map functionality are enabled; it contains information about the previous link that was clicked on by the user - to do reporting on website visits (how many times was website visited) - There is a "track" of the path. We don't know who visited, but we do know the path of the visit - where he comes from)

Adobe Analytics

provide anonymous aggregated statistics on navigation. Allo the bank to monitor performance of the website

s_cc

This cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to "True"). This cookie is a session cookie and expires when the browser is closed - if we don't have this cookie, we can't do performance analytics on the website (what was visited and what not)

s_pc

Cookie used for gathering statistics of the website usage. These statistics are kept anonymous. (where did a person click, where did he scroll to,…)

s_ppn

Record the portion of a page (0-100%) that the user views and pass the value into a variable on the next page view

s_pprt

Cookie used for gathering statistics of the website usage. These statistics are kept anonymous

s_ptc

This provides a native method to get accurate and detailed timing statistics for loading event e.g. when page or fucntionality is loaded

_sdsat_zid

Custom Adobe DTM Cookie

_sdsat_enrolment_ID

Used to remember the value of a unique identifier of the transaction taking place when doing an enrolment

_sdsat_language

This cookie is used to remember the language in which the content is displayed.

_sdsat_MGM_sponsor_ID

This cookie is used to remember the unique identifier of a godfather user in the Hello bank! "Member get member" process.

_sdsat_MGM_user_ID

This cookie is used to remember the unique identifier of a godson user in the Hello bank! "Member get member" process.

_sdsat_user_id

This cookie is used to remember the Hello Connect ID of a user when he logs in on one of the Hello bank! platforms.

visited_domains

This cookie is used to remember which of the Hello bank! platform the user has already visited.

s_vi_*

This cookie is used to identify a unique visitor,
cookie has format of s_vi_* depending on the report suite used

AMCVS_F46824205476152E0A4C98A2%40AdobeOrg

On Hello bank! websites we use the following solutions from the Adobe Experience Cloud:

Adobe Analytics to measure performance of websites and the general behavior of visitors on our websites. We use the insights to improve the overall user experience on our web environments
Adobe Target is used to test variants of web pages and/or parts of web pages to improve user experiences.
We use the Marketing Cloud ID service of the Adobe Experience Cloud: 'People' core service. This ID service is using one key component of Adobe Experience Cloud: the Demdex cookie. This is only used to ensure we have the same anonymous unique visitor across solutions within Adobe Experience Cloud and improve user experience.
To know more about about the privacy policy of the Adobe Experience Cloud or to opt-out please visit http://www.adobe.com/nl/privacy/opt-out.html

AMCV_F46824205476152E0A4C98A2%40AdobeOrg

On Hello bank! websites we use the following solutions from the Adobe Experience Cloud:

Adobe Analytics to measure performance of websites and the general behavior of visitors on our websites. We use the insights to improve the overall user experience on our web environments
Adobe Target is used to test variants of web pages and/or parts of web pages to improve user experiences.
We use the Marketing Cloud ID service of the Adobe Experience Cloud: 'People' core service. This ID service is using one key component of Adobe Experience Cloud: the Demdex cookie. This is only used to ensure we have the same anonymous unique visitor across solutions within Adobe Experience Cloud and improve user experience.
To know more about about the privacy policy of the Adobe Experience Cloud or to opt-out please visit http://www.adobe.com/nl/privacy/opt-out.html

s_fid

This cookie is used to identify a unique visitor if the standards_vicookie is unavailable due to third-party cookie restrictions.

2. Comfortcookies (editable)

Comfort cookies store your personal preferences. This means that the information you receive and the offers that appear on the Hello bank! websites are relevant and match your areas of interest. They are used to make your web experience as user-friendly as possible. If you accept these cookies, you will not need to re-enter your user name.

TOOL

Purpose of the tool

cookie

Purpose

Stored

Opt-out

ClickTale

Experience analytic. Allow the bank to understand customer behaviour on the website and improve the website

WRUIDAWS

This cookie is used to anonymously identify a visitor of the Website for the purpose of enabling the ClickTale software to track such visitor’s actions across the client’s website.

1 year

http://www.clicktale.net/disable.html

__CT_Data

This cookie is used to count the number of pageviews or visits of the anonymous visitor for the purpose of enabling the ClickTale software to track the number of pageviews or visits a visitor made on the client’s website.

1 year

ctm

This cookie contains information to identify the visitor and his action for the ClickTale Experience Cloud.

Session

_CT_RS_

This cookie is used to indicate whether a user is being recorded and by what reason (Random, Enhanced, Forced, ETR)

1 year

BlueKai (Oracle)

BlueKai is the industry's leading cloud-based big data platform that enables companies to personalize online, offline and mobile marketing campaigns with richer and more actionable information about targeted audiences

Oracle Bluekai

BlueKai is the industry's leading cloud-based big data platform that enables companies to personalize online, offline and mobile marketing campaigns with richer and more actionable information about targeted audiences.

 

http://bluekai.com/registry/

bkdc

Same as Above

 

bku

Same as Above

 

Usabilla

Campaigns allow you to actively ask visitors for feedback. Utilize slide-out or full page messagesto prompt feedback, run surveys on your web page, or redirect users elsewhere/recruit them for external surveys.

usbls

This cookie will be used to track whether users are new or returning visitors and to then show the campaign to the right users.

 

 

Adobe Target

Solution used to personalised content

mbox

Target uses cookies to give website operators the ability to test which online content and offers are more relevant to visitors.

 

http://optout.tt.omtrdc.net/optout

3. Commercial cookies (editable)

By accepting commercial cookies, the contents of Hello bank! advertisements are personalised and aligned to your interests. This will happen on other sites and also on your social media. These cookies – placed by Hello bank! and third parties – are there for commercial and social media purposes.

TOOL

Purpose of the tool

cookie

Purpose

Stored

Opt-out

Sizmek Versatag

Sizmek may contact you with their advertising material. Their advertising content will be tailored to your interests on the basis of your browsing behaviour and the pages you have consulted. The cookie is also used to measure the impact of the bank’s advertising campaigns on this site. The bank doesn’t collect any financial or personal data by means of this cookie.

_tlc

This is Tradelab's campaign cookie

1 year

 

_tli

This is Tradelab's user-id cookie

1 year

https://www.sizmek.com/privacy-policy

_tlp

This is Tradelab's parameters cookie

1 year

_tls

This is Tradelab's session cookie

Session

_tlv

This is Tradelab's visitor cookie

1 year

A6

Sizmek may contact you with their advertising material. Their advertising content will be tailored to your interests on the basis of your browsing behaviour and the pages you have consulted. The cookie is also used to measure the impact of the bank’s advertising campaigns on this site. The bank doesn’t collect any financial or personal data by means of this cookie. If you decide that you do not wish your browsing data to be collected, you can find comprehensive information on Sizmek’s advertising policy and the steps you can take to protect your privacy at: https://www.sizmek.com/privacy-policy

 

C6

Sizmek may contact you with their advertising material. Their advertising content will be tailored to your interests on the basis of your browsing behaviour and the pages you have consulted. The cookie is also used to measure the impact of the bank’s advertising campaigns on this site. The bank doesn’t collect any financial or personal data by means of this cookie. If you decide that you do not wish your browsing data to be collected, you can find comprehensive information on Sizmek’s advertising policy and the steps you can take to protect your privacy at: https://www.sizmek.com/privacy-policy

 

D3

Sizmek may contact you with their advertising material. Their advertising content will be tailored to your interests on the basis of your browsing behaviour and the pages you have consulted. The cookie is also used to measure the impact of the bank’s advertising campaigns on this site. The bank doesn’t collect any financial or personal data by means of this cookie. If you decide that you do not wish your browsing data to be collected, you can find comprehensive information on Sizmek’s advertising policy and the steps you can take to protect your privacy at: https://www.sizmek.com/privacy-policy

 

Eyeblaster

Sizmek may contact you with their advertising material. Their advertising content will be tailored to your interests on the basis of your browsing behaviour and the pages you have consulted. The cookie is also used to measure the impact of the bank’s advertising campaigns on this site. The bank doesn’t collect any financial or personal data by means of this cookie. If you decide that you do not wish your browsing data to be collected, you can find comprehensive information on Sizmek’s advertising policy and the steps you can take to protect your privacy at: https://www.sizmek.com/privacy-policy

 

ActivityInfo2

Sizmek may contact you with their advertising material. Their advertising content will be tailored to your interests on the basis of your browsing behaviour and the pages you have consulted. The cookie is also used to measure the impact of the bank’s advertising campaigns on this site. The bank doesn’t collect any financial or personal data by means of this cookie. If you decide that you do not wish your browsing data to be collected, you can find comprehensive information on Sizmek’s advertising policy and the steps you can take to protect your privacy at: https://www.sizmek.com/privacy-policy

 

u2

Sizmek may contact you with their advertising material. Their advertising content will be tailored to your interests on the basis of your browsing behaviour and the pages you have consulted. The cookie is also used to measure the impact of the bank’s advertising campaigns on this site. The bank doesn’t collect any financial or personal data by means of this cookie. If you decide that you do not wish your browsing data to be collected, you can find comprehensive information on Sizmek’s advertising policy and the steps you can take to protect your privacy at: https://www.sizmek.com/privacy-policy

 

OT_6192

Sizmek may contact you with their advertising material. Their advertising content will be tailored to your interests on the basis of your browsing behaviour and the pages you have consulted. The cookie is also used to measure the impact of the bank’s advertising campaigns on this site. The bank doesn’t collect any financial or personal data by means of this cookie. If you decide that you do not wish your browsing data to be collected, you can find comprehensive information on Sizmek’s advertising policy and the steps you can take to protect your privacy at: https://www.sizmek.com/privacy-policy

 

Facebook

Facebook may show you ads if you have visited our website. Those ads will be tailored to your interests, based on what you do online and the sites you visit. To improve our marketing content, this cookie may therefore send data to Facebook. You can find information about Facebook's advertising policy and how to block the collection of your data on the following page: https://www.facebook.com/settings?tab=ads

180 days

Twitter

Twitter may show you ads if you have visited our website. Those ads will be tailored to your interests, based on what you do online and the sites you visit. To improve our marketing content, this cookie may therefore send data to Twitter. You can find information about Twitter's advertising policy and how to block the collection of your data on the following page: https://support.twitter.com/articles/20170514

180 days

LinkedIn

LinkedIn may show you ads if you have visited our website. Those ads will be tailored to your interests, based on what you do online and the sites you visit. To improve our marketing content, this cookie may therefore send data to LinkedIn. You can find information about LinkedIn's advertising policy and how to block the collection of your data on the following page: https://www.linkedin.com/help/linkedin/answer/62931/manage-advertising-preferences?lang=en

30 days

Mediamath

Mediamath may show you ads if you have visited our website. Those ads will be tailored to your interests, based on what you do online and the sites you visit. To improve our marketing content, this cookie may therefore send data to Mediamath. You can find information about Mediamath's advertising policy and how to block the collection of your data on the following page: http://www.mediamath.com/privacy-policy/

390 days

Appnexus

Appnexus may show you ads if you have visited our website. Those ads will be tailored to your interests, based on what you do online and the sites you visit.

180 days

To improve our marketing content, this cookie may therefore send data to Appnexus. You can find information about Appnexus' advertising policy and how to block the collection of your data on the following page: http://www.appnexus.com/platform-policy#choices

Doubleclick

Doubleclick may show you ads if you have visited our website. Those ads will be tailored to your interests, based on what you do online and the sites you visit.

180 days

To improve our marketing content, this cookie may therefore send data to Doubleclick. You can find information about Doubleclick's advertising policy and how to block the collection of your data on the following page: https://adssettings.google.com

Strikead

Strikead may show you ads if you have visited our website. Those ads will be tailored to your interests, based on what you do online and the sites you visit.

90 days

To improve our marketing content, this cookie may therefore send data to Strikead. You can find information about Strikead's advertising policy and how to block the collection of your data on the following page: https://www.sizmek.com/privacy-policy/optedin/#options

Drawbridge

Drawbridge may show you ads if you have visited our website. Those ads will be tailored to your interests, based on what you do online and the sites you visit.

180 days

To improve our marketing content, this cookie may therefore send data to Drawbridge. You can find information about Drawbridge's advertising policy and how to block the collection of your data on the following page: https://www.drawbridge.com/optoutstart

Google

Google may show you ads if you have visited our website. Those ads will be tailored to your interests, based on what you do online and the sites you visit. To improve our marketing content, this cookie may therefore send data to Google. You can find information about Google's advertising policy and how to block the collection of your data on the following page: http://www.google.com/intl/en/policies/privacy/

180 days

Tradelab

Tradelab may show you ads if you have visited our website. Those ads will be tailored to your interests, based on what you do online and the sites you visit. To improve our marketing content, this cookie may therefore send data to Tradelab. You can find information about Tradelab's advertising policy and how to block the collection of your data on the following page: http://tradelab.com/en/privacy/

180 days

Ligatus

Ligatus may show you ads if you have visited our website. Those ads will be tailored to your interests, based on what you do online and the sites you visit. To improve our marketing content, this cookie may therefore send data to Ligatus. You can find information about Ligatus' advertising policy and how to block the collection of your data on the following page: https://www.ligatus.com/en/privacy-policy#cookie_status

180 days

Responsible for the cookies

The website owner, and responsible for treatment of personal data obtained by the cookies, is:

BNP Paribas Fortis SA/NV 
Montagne du Parc 3 
B-1000 Brussels 
privacy@bnpparibasfortis.com

For more information on BNP Paribas Fortis SA/NV as the responsible party for the processing of the personal data, you will find more detailed information in our privacy notice.

Your rights as a visitor on our website(s)

You can manage your cookies in the cookie tool. In this tool, you can manage your consent for the different categories.

Additionally, as a visitor and subject of the data retained by these cookies, you have the right to file a complaint with the supervisory authority (www.privacycommission.be).