Hello/Hello4You payment account
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Is my money safe at Hello bank!?
Yes, no worries. Your deposits are guaranteed in accordance with Belgian law. The Protection Fund for Deposits and Financial Instruments protects the money that you save in a Belgian bank (check the information sheet on the protection of deposits, which is available here). Banks are legally obliged to subscribe to this Fund. In case that the bank goes bankrupt, the Fund will reimburse deposits up to €100.000 per person.
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What is the effective interest rate?
Check the effective interest rates applicable in the list of rates.
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Can I send money in euro to a foreign bank account?
Yes, using your IBAN bank account number (which you will find on the front of your debit card) and BIC code of the bank (which you can find on the back). Find more details on the applicable fees in the list of rates.
Debit card
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How do I activate my debit card?
Simply use the debit card to withdraw money from an ATM or make a payment using your PIN code in a shop.
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How do I change my PIN code?
Go to an ATM and follow the instructions on the screen.
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How much does it cost me to use my bankcard in ATM machines, at a payment terminal or abroad?
Check the list of rates to find out about all costs.
Hello credit card
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My card is damaged. What can I do?
Contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.
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Who is eligible for a Hello credit card?
Any person aged 18+ and who is a holder or co-holder of a Hello/Hello4You payment account can obtain a Hello credit card (subject to acceptance of the request).
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How many Hello credit cards can I order?
You can order one Credit card per holder and per payment account.
Hello prepaid card
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Why doesn't my card work anymore?
The prepaid card has been removed from our range of products on 17 November 2020, and therefore your card has been deactivated.
Your balance was refunded at the end of November: the money on your prepaid card was transferred to the account that was linked to the card.
If you were entitled to a reimbursement of the cost of the card, you received this amount in December 2020.
For more information, you can contact the Hello Team.