The amount you transfer immediately benefits from the basic rate offered by the savings account into which you deposit the money.

To receive the loyalty bonus, an amount must remain in the account for 12 consecutive months.

• In case of 1° a transfer between two regulated savings accounts with BNP Paribas Fortis SA/NV (i.e. without going through a payment account) opened in the name of the same holder(s), 2° other than by virtue of a standing order, 3° for a minimum amount of €500 and 4° provided that the holder(s) has/have not already made three such transfers from the same savings account during the same calendar year: the period of constitution of the loyalty bonus already constituted but not yet acquired from the savings account from which this amount is transferred to the other account. The loyalty bonus will be calculated based on the loyalty bonus rate for the savings account from and into which the amount was transferred, in proportion to the time that this amount remained in each account.
• In all other cases: the accrual period of the loyalty bonus already built up for this amount is lost. It resumes on the date of deposit into the account to which you are transferring the amount, based on the interest rate of the loyalty bonus for this savings account.

Yes, no worries. Your deposits are guaranteed in accordance with Belgian law. The Protection Fund for Deposits and Financial Instruments protects the money that you save in a Belgian bank (check the information sheet on the protection of deposits, which is available here). Banks are legally obliged to subscribe to this Fund. In case that the bank goes bankrupt, the Fund will reimburse deposits up to €100.000 per person.

Check the effective interest rates applicable in the list of rates.

Yes, using your IBAN bank account number (which you will find on the front of your debit card) and BIC code of the bank (which you can find on the back). Find more details on the applicable fees in the list of rates.

No, the Hello payment account is a Euro account. You cannot pay foreign currencies onto it.

All Hello bank! members can deposit money via a BNP Paribas Fortis ATM. However, this depends on the way you opened your payment account. If this was done completely online, you first have to go to a BNP Paribas Fortis branch to complete your details so that you can make these deposits. This procedure is fast and a legal requirement in the fight against money laundering. 
A tip: make an appointment in the branch where you want to deposit first, then it goes even faster.

On the front of your bankcard (it matches the format of your account number, starting with BE). 

The 8-digit number is on the back of your debit card. Ours is GEBABEBB.

Contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45. The team will take you through the process.

Yes, you can open up to one account as co-holders.

If you have tried to enter an erroneous PIN code three times, your debit card will be blocked. To unblock your card, contact the Hello team on +32 (0)2 433 41 45, from Monday to Friday, from 7 to 22 and Saturday from 9 to 17.

You have four attempts left. If you enter an erroneous PIN code five times, we will automatically block access to the Hello bank! app for safety reasons. To reactivate access to the Hello bank! app, contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.