Accounts & Cards

Hello/Hello4You current account

Debit card

Hello credit card

Hello prepaid card

  • I didn’t receive my card. What do I do?
    Contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.

    Please note that the prepaid card will definitely come out of our product range on 17 November 2020.

  • What do I use my User account for?
    • To check the available balance.
    • To recharge your Hello prepaid card.
    • Check the history of transactions and reservations for non-executed payments.
    • To block and replace your card in the event of loss, theft or damaged card. A new card will be automatically emitted and will arrive at your home within 10 days.
    • Re-enter the PIN code if you have forgotten it. The PIN code is sent within 5 days.

    Please note that the prepaid card will definitively go out of our product offer on 17 November 2020.

  • How can I check the amount available on my Hello prepaid card?
    Check the balance at any time in the Prepaid app (available on the App Store or Google Play) or in your User Account.

    Please note that the prepaid card will definitively go out of our product offer on 17 November 2020.
    From 15 October, all top-up methods will be permanently switched off.
    At the end of November, your balance will be returned to you: the available funds on your prepaid card will be sent to the account that was linked to the card.

Contactless payments with a card

  • What does contactless mean?
    All newly issued bankcards are equipped with the NFC technology (Near Field Communication). This means that your card and the payment terminal can communicate remotely. You no longer need to insert your card into the payment terminal. You will recognise NFC cards and terminals with this logo: logo-wirelesspay
  • How can I be sure that the amount won't be deducted twice from my account?
    Once your payment is done, a sound signal and flashing light confirm that everything is OK and the payment terminal is deactivated. Even if your bankcard is near the payment terminal, the amount can no longer be debited a second time.
  • Is contactless payment really secure?
    Thanks to a secure NFC chip, contactless payments use the same secure network used by traditional bankcards. Every payment generates a unique code that cannot be reused. To make contactless payments, your debit card must be a few centimetres away from the payment terminal.

    For more guarantees, the payment without PIN code is limited to €25. Once you have added up small purchases up to a total amount of €50, you have to insert your debit card into the payment terminal and must enter your PIN code. You can then resume your contactless purchases.