Yes, no worries. Your deposits are guaranteed in accordance with Belgian law. The Protection Fund for Deposits and Financial Instruments protects the money that you save in a Belgian bank (check the information sheet on the protection of deposits, which is available here). Banks are legally obliged to subscribe to this Fund. In case that the bank goes bankrupt, the Fund will reimburse deposits up to €100.000 per person.

Check the effective interest rates applicable in the list of rates.

Yes, using your IBAN bank account number (which you will find on the front of your debit card) and BIC code of the bank (which you can find on the back). Find more details on the applicable fees in the list of rates.

No, the Hello payment account is a Euro account. You cannot pay foreign currencies onto it.

All Hello bank! members can deposit money via a BNP Paribas Fortis ATM. However, this depends on the way you opened your payment account. If this was done completely online, you first have to go to a BNP Paribas Fortis branch to complete your details so that you can make these deposits. This procedure is fast and a legal requirement in the fight against money laundering. 
A tip: make an appointment in the branch where you want to deposit first, then it goes even faster.

On the front of your bankcard (it matches the format of your account number, starting with BE). 

The 8-digit number is on the back of your debit card. Ours is GEBABEBB.

Contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45. The team will take you through the process.

Yes, you can open up to one account as co-holders.

If you have tried to enter an erroneous PIN code three times, your debit card will be blocked. To unblock your card, contact the Hello team on +32 (0)2 433 41 45, from Monday to Friday, from 7 to 22 and Saturday from 9 to 17.

You have four attempts left. If you enter an erroneous PIN code five times, we will automatically block access to the Hello bank! app for safety reasons. To reactivate access to the Hello bank! app, contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.