Hello/Hello4You current account
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Is my money safe at Hello bank!?
Yes, no worries. Your deposits are guaranteed in accordance with Belgian law. The Protection Fund for Deposits and Financial Instruments protects the money that you save in a Belgian bank (check the information sheet on the protection of deposits, which is available here). Banks are legally obliged to subscribe to this Fund. In case that the bank goes bankrupt, the Fund will reimburse deposits up to €100.000 per person.
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What is the effective interest rate?
Check the effective interest rates applicable in the list of rates.
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Can I send money in euro to a foreign bank account?
Yes, using your IBAN bank account number (which you will find on the front of your debit card) and BIC code of the bank (which you can find on the back). Find more details on the applicable fees in the list of rates.
Debit card
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How do I activate my debit card?
Simply use the debit card to withdraw money from an ATM or make a payment using your PIN code in a shop.
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What do I do if I lose my card or if it gets stolen?
Immediately call CARD STOP (€0,30/minute) on +32 (0)70 344 344 (24/7). They will take care of blocking your debit card to avoid any fraudulent use. You will then have to call the Hello team to order a new card.
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How do I change my PIN code?
Go to an ATM and follow the instructions on the screen.
Hello credit card
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My card is damaged. What can I do?
Contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.
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I didn’t receive my card. What do I do?
Contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.
Please note that the prepaid card will definitely come out of our product range on 17 November 2020.
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Who is eligible for a Hello credit card?
Any person aged 18+ and who is a holder or co-holder of a Hello/Hello4You current account can obtain a Hello credit card (subject to acceptance of the request).
Hello prepaid card
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I didn’t receive my card. What do I do?
Contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.
Please note that the prepaid card will definitely come out of our product range on 17 November 2020.
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How do I create a User Account to use my Hello prepaid card?
Once you’ve entered and finalised your request for a Hello prepaid card with the Hello team, you’ll be free to create a User Account. Click on 'Create a User Account', enter your client number and date of birth. Choose a security question and password.
Please note that the prepaid card will definitively go out of our product offer on 17 November 2020.
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What do I use my User account for?
- To check the available balance.
- To recharge your Hello prepaid card.
- Check the history of transactions and reservations for non-executed payments.
- To block and replace your card in the event of loss, theft or damaged card. A new card will be automatically emitted and will arrive at your home within 10 days.
- Re-enter the PIN code if you have forgotten it. The PIN code is sent within 5 days.
Please note that the prepaid card will definitively go out of our product offer on 17 November 2020.
Contactless payments with a card
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What does contactless mean?
All newly issued bankcards are equipped with the NFC technology (Near Field Communication). This means that your card and the payment terminal can communicate remotely. You no longer need to insert your card into the payment terminal. You will recognise NFC cards and terminals with this logo:
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How can I be sure that the amount won't be deducted twice from my account?
Once your payment is done, a sound signal and flashing light confirm that everything is OK and the payment terminal is deactivated. Even if your bankcard is near the payment terminal, the amount can no longer be debited a second time.
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Is contactless payment really secure?
Thanks to a secure NFC chip, contactless payments use the same secure network used by traditional bankcards. Every payment generates a unique code that cannot be reused. To make contactless payments, your debit card must be a few centimetres away from the payment terminal.
For more guarantees, the payment without PIN code is limited to €25. Once you have added up small purchases up to a total amount of €50, you have to insert your debit card into the payment terminal and must enter your PIN code. You can then resume your contactless purchases.