Help & Support
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I think I may be a victim of fraud, what should I do?
- Contact the Hello Team (Mon-Fri 7am-10pm, Sat 9am-5pm). Outside Hello Team opening hours and only in the event of (suspicion of) fraud, call 02 433 43 75.
- Block all your bank cards immediately via Card Stop by calling 078 170 170.
- Make a statement to the police and send a copy of your hearing sheet to the Hello Team.
For more information, consult Safeonweb.be and the Belgian Federation of the Financial Sector.
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I have a new address. What can I do?
Contact the Hello team by phone from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.
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I’ve changed my email address. What can I do?
Call the Hello team and they’ll register the new email address. Contact the Hello team by phone from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.