Contactless payment

Contactless card payment

  • What is "contactless" payment?
    All our new bank cards are equipped with NFC (Near Field Communication) technology. This means that your card and the payment terminal can communicate remotely. You no longer need to insert your card into the terminal. Cards and payment terminals equipped with NFC can be recognised through this logo representing waves.logo-wirelesspay
  • How can I be sure that the amount will not be deducted from my account twice?
    After your payment, a beep and a light confirm that everything is in order and that the payment terminal is deactivated. Even if your bank card remains close to the terminal, the amount cannot be debited from your account a second time.
  • Is contactless payment really secure?
    Contactless payment uses the same secure network as a traditional bank card, thanks to a secure NFC chip. Each payment also generates a unique code that cannot be reused. In order to pay contactlessly, your bank card must be within a few centimetres of the payment terminal.

    For even more security, payment without a PIN is limited to 50 euros. And once you have accumulated purchases for a total of EUR 100, you must insert your card into the payment terminal and enter your PIN. Only then will you be able to start shopping again without a PIN.

Apple Pay

  • What is Apple Pay?
    Apple Pay is Apple’s payment service. It allows you to pay more easily, more quickly and securely. You can use it for your purchases in shops, but also in apps and on websites you access via the Safari browser on your iPhone, iPad, Apple Watch or Mac.
  • Which payment cards can I add to Apple Pay?
    You can use Apple Pay with your Hello debit and credit cards issued by Hello bank!. The first card you add to Apple Pay will be your default card.
  • How do I activate Apple Pay in the Hello bank! app?
    Your device must have the latest iOS, watchOS or macOS versions in order to activate Apple Pay. Visit the Apple Support site to find out more and to find out how to update your iPhone or IPad, Apple Watch or Mac.

    For iPhone only:
    1. Log in to the Hello bank! app on your iPhone and tap "More", then "Settings", then "Apple Pay" and then "Let’s get started". An overview of your debit and credit cards will appear.
    2. Select the first card you want to use with Apple Pay and tap "Add to Apple Wallet", then "Next".
    3. Read the general terms and conditions and tap "Agree" and finally "Done".
    4. The card is now ready for payments with Apple Pay on your iPhone.
    For iPhone and Apple Watch:
    1. Log in to the Hello bank! app on your iPhone and tap "More", then "Settings", then "Apple Pay" and then "Let’s get started". An overview of your debit and credit cards will appear.
    2. Select the first card you want to use with Apple Pay and tap "Add to Apple Wallet".
    3. Select your iPhone and tap "Next".
    4. Read the general terms and conditions and tap "Agree" and finally "Done".
    5. The card is now ready for payments with Apple Pay on your iPhone.
    6. Then tap "Add to Apple Wallet" next to your Apple Watch.
    7. Tap "Choose a card", then "Add to Apple Wallet", "Next", "Accept", and finally "Done".
    8. Apple Pay is now also activated for payments from your Apple Watch using the card you have chosen.
    For iPad:
    You cannot use the Hello bank! app to activate Apple Pay on your iPad. You will need to do this via the "Settings" menu on your device, as explained in the question "How do I activate Apple Pay in Wallet?".

Google Pay

  • How do I add my Hello/Hello4You credit or debit card to the Google Pay app?
    Step 1: Your card details
    To add a credit or debit card, just hold it in front of your phone’s camera so it can detect its number and expiry date. You can also enter the card details manually.
    For a credit card, you must also manually enter the three-digit CVC code on the back of the card.

    Step 2: Your authentication
    You can choose authentication by SMS.
    You will then receive a six-digit verification code by SMS to check that you are the rightful owner of the card. All you have to do is enter this verification code in Google Pay. Your card is then registered and you can make payments immediately via your phone.
    Haven't received this SMS? Or do we not have your phone number? You can call the Hello Team to activate your card in Google Pay. You will need to prove your identity by calling us securely
    • or via the Hello Bank! app. Log in and press "Communication" at the bottom of the screen, then "Hello Team";
    • or by calling 02 433 41 42 with your Easy Banking Phone, the security code for calls.
  • Can I use several cards to make payments?
    Yes! You can register several credit and debit cards. However, you must choose a default card (the one displayed at the top of the screen), which you can change easily at any time.
  • What should I do if I have a problem with installation or authentication or with adding my card?
    Call 02 433 43 67, Monday to Friday between 7 am and 10 pm and Saturdays between 9 am and 5 pm.

Fitbit Pay

  • Is Fitbit Pay a secure service?
    Fitbit Pay has various security features. Fitbit Pay uses an industry-standard word cutting platform to ensure that your bank card details are never shared with merchants or with Fitbit.

    For even more comprehensive protection, Fitbit Pay also requires you to use a personal four-digit PIN.
  • Which Fitbit devices are compatible with Fitbit Pay?
    Fitbit Pay works with Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Sense, Fitbit Versa 2, Fitbit Versa 3 and some Fitbit Charge 3 and Fitbit Versa models that have an NFC chip.
  • Where can I see the list of transactions made with Fitbit Pay?
    You can view the last three transactions carried out with Fitbit Pay in the "Wallet" section of the Fitbit app.

    To view your latest transactions in the Fitbit app:
    1. Open the Fitbit app and press the "Account" icon.
    2. Tap the image of your smartwatch and choose "Wallet".
    3. Select the card you have added to your device, then scroll down to see your last three transactions.
    For your previous payments, consult the linked accounts' transaction history via Easy Banking Web or the Hello bank! app.

    Please note that transactions carried out using your debit card via your Fitbit device sometimes only appear on your list a few days later. Confirmation that the payment has been made is always displayed on the terminal.

Garmin Pay

  • How do I delete my entire Garmin Pay Wallet?
    1. Open the Garmin Connect app, open the menu and go to "Garmin Devices".
    2. Select your watch and choose the option "Garmin Pay".
    3. Choose "Manage your wallet".
    4. Select "Delete wallet". Your Garmin Pay wallet and all corresponding card details will be deleted. You will not be able to make payments with your Garmin device before creating a new wallet and adding a card to it.
  • Are contactless payments with Garmin Pay secure?

    Yes! Garmin Pay uses several security applications.

    1. Tokenisation: your card details are never displayed or shared with merchants or with Garmin.
    2. You must enter your PIN on your smartwatch to make a payment.
  • Do I need to enter a PIN to pay?

    When you set up Garmin Pay, you will need to set a personal four-digit PIN. This allows you to pay securely.

    To confirm a payment, you must enter your PIN. The code must be entered every day (every 24 hours) or when you pick up and put on your smartwatch.

Payconiq by Bancontact

  • How do I install Payconiq by Bancontact?
    • Go to the App Store or Play Store of your device.
    • Download Payconiq by Bancontact.
    • Open the application, click on Start and accept the terms and conditions.
    • Enter your mobile phone number. A text message with an activation code is sent to you.
    • Enter your e-mail address and set up your PIN code (4 digits).
    • Activate Touch ID if you wish or skip this step.
    • Choose your bank.
    • Enter your debit card details and make a confirmation using an M2 signature.
    • Your card has been correctly added. Click on Continue.
    • Confirm your payment account and debit card.
    • You will be redirected to the website in the bank. Enter your card number and customer number.
    • To confirm this operation, make an M1 and then an M2 signature.
    • You will be redirected to Payconiq. A verification e-mail will be sent to you.
    • Confirm your e-mail address.
    • Go back to the app and click on Continue.
    • You are now ready to use the application.
  • How do I use Payconiq?
    You must have a payment account. You can use it to pay quickly and free of charge anywhere, anytime, and contactless. However, you need to link your Hello bank! payment account to the Payconiq by Bancontact app.